Eugene H.
Great customer support/service
All in all the experience was positive, The customer service representative did all within their power to make the experience positive. The issues I had was communication and delay in the ordering system. Initially there was no confirmation of the order having been placed, an extended timeframe before acknowledgement of shipping and a tracking number that only tracked the item to the USA not to my house. I agent I spoke with responded quickly to my correspondence helping to ensure the order was placed and correcting the order when I found an error. This individual improved my experience. I thank them.
Response from GraceddayJul 27, 2026
Dear Eugene Hill Thank you very much for your recognition of our customer service team, especially for your patience and professionalism in handling your order. We firmly believe that meticulous service ensures a secure and enjoyable shopping experience. We will pass on your feedback to the relevant staff, as it is a great encouragement to our team. We look forward to continuing to provide you with thoughtful and considerate service in the future! We wish you a happy life! Best regards Olivia