GrabtapReviews of grabtap.com

aucun jeu proposé, je n'ai pas pu récupérer mes récompenses

Man hat Punkte erspielt und versucht einzulösen. Support nur durch ki und man wird nur darauf verwiesen sein Account zu verifizieren, obwohl man das am anfang schon getan hatte. Irgendwann hat man auch keine Missionen mehr bekommen.

Going to echo all the 1 star reviews here. They started out just fine. A couple of problems but nothing too serious. Now it’s been only a year and I feel like there’s no one at GrabTap support, and Stream Elements didn’t fare much better! Despite me having screenshots of completed campaigns and points awarded, they act like it doesn’t exist. I would rather go through 10 plagues than support or recommend this platform. That goes double for StreamElements, since they are directly responsible for GrabTap.

Was working initially, gaining points and able to redeem gift cards. Now all of a sudden they're not giving me options for more games and aren't sending through the giftcards I purchased with my existing balance

I have been using grabtap for over a year, 1st I was receiving alot of points for completing missions then the points slowly became less and less. My last 2 missions i wasn't paid my points, I spoke to an adviser and they said I hadn't completed the missions, despite me attaching screen shots to prove i had. Now suddenly I have no games to play and all my current game play has vanished. Hours into some games for nothing.

Terrible - complete scam. Support is non existent and all later missions don’t track. Such a joke

One of the games I opted in to get rewards from, I successfully downloaded, installed, and then I tried to open the game. It loaded fine but as soon as the new player/intro screen opened, the game immediately force closed. Even after launching the game again, it just force closed just as quickly as it opened. The game was unplayable, and since I opted in on pc, I couldn't play it for the rewards. I had to reinstall the game to get it to load in which unlinked it from Grabtap. I immediately contacted support and waited almost a full week before a reply came through "Is this resolved or do you still need help?" Of course, I still needed help and rightfully said so. 3 more days go by before another reply came in that said they are not at fault for hardware issues, choose a different game. The installation was not hardware related, as reinstallation using the exact same installer worked fine the second time. I'm pretty sure their installer is at fault or bugged to do this so they don't have to pay out on the game. I just wanted them to reset the connection of the game so I could play on mobile instead of pc. Having to reinstall the game made me lose the connection between my account and Grabtap so no progress would be recorded. Opened ticket Feb 18th. First response asking if I still need help,Feb 25th. Second response telling me they aren't at fault for hardware issues (clearly their installation software issue not my hardware) was on Feb 28th and I haven't seen a reply to any of my additionally requests for help since. It is now March 26th. Horrible service. Horrible support.

Au début, tout fonctionnait correctement : j’avais déjà utilisé des points pour obtenir des cartes-cadeaux, et je les recevais sans problème. Cela m’avait mis en confiance avec la plateforme GrabTap. Cependant, du jour au lendemain, toutes mes demandes de récompenses ont été refusées sans aucune explication. J’ai utilisé 212 400 points pour obtenir des cartes-cadeaux (environ 180 €), mais toutes les récompenses ont été refusées (et mes points n’ont jamais été recrédités). Ces points demandent un investissement de temps important, ce qui rend la situation encore plus problématique. Et ne parlons pas des points que l’on peut gagner via des achats en jeu (heureusement, je n’ai déboursé que quelques euros). Depuis le 9 janvier 2026, j’ai contacté le support à plusieurs reprises (tickets, relances, réseaux sociaux), sans recevoir la moindre réponse. Pire encore, mes tickets sont désormais automatiquement marqués comme « résolus » sans aucun retour de leur part. Cela fait maintenant près de 3 mois sans aucune explication ni assistance. Expérience très décevante, aucun support réel et aucune transparence. Je déconseille fortement cette plateforme en l’état.