Marcel A.
(Updated: Everything ist fine now) Better not, one plugin not working, no response,
(Updated!:After my review, the operator contacted me. Very kindly, he was able to prove that he did indeed try to reach out to me, but the email did not arrive due to his configuration (including a screenshot). I believe him. He has now promptly resolved my issues with updates. As an apology, he has made promises to me, which I will still redeem. If everything goes well, I will further increase my rating from 4 to 5 stars and Update this review.) Better not. I got 2 plugins and one doesn't work at all without a key. I wrote to her via the homepage and by email and no response. nothing. So the money for the garbage for a plugin. the other plugin wasn't exactly the latest version either, which I found higher among competitors. Well, you make mistakes and learn from them. we're not talking about a lot of money, but it's annoying
Response from GrabPluginJun 21, 2023
Thank you for bringing your concerns to our attention regarding the plugins you purchased. We apologize for the inconvenience you experienced and understand your frustration. We would like to inform you that we have recently reached out to you via email to address the issues you encountered. We sincerely apologize if there was a delay in our response. We strive to provide prompt and efficient customer support, and we regret any inconvenience caused. We have now resolved the problem with the plugin that required a key. Please check your email for the necessary information to activate the plugin. Additionally, we have taken note of your feedback regarding the version of the other plugin. We continuously work on improving our products and appreciate your input. In light of the recent developments and resolutions provided, we kindly request you to reconsider your review. We value our customers' satisfaction and would greatly appreciate it if you could remove or update your review accordingly. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for your understanding and cooperation.