GrabPlugin is listed under IT & Communication.
GrabPlugin (grabplugin.com) has 26 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Maya P.
I recently purchased a monthly subscription from GrabPlugin.com, expecting reliable service and access to updated resources. Unfortunately, it turned out to be a disappointing experience. Despite their promise of updates on request, they neither updated the outdated item nor responded to my request. I even asked for a refund but received no reply. Very unprofessional behavior – not what I expected from a paid service. Would not recommend.
R J.
Grab plug-in is a great company. I bought a theme in here with a issue and they help me out of this issue. No nonsens but only help me directly. Love this shop. This is my experience with graph
Marcel A.
(Updated!:After my review, the operator contacted me. Very kindly, he was able to prove that he did indeed try to reach out to me, but the email did not arrive due to his configuration (including a screenshot). I believe him. He has now promptly resolved my issues with updates. As an apology, he has made promises to me, which I will still redeem. If everything goes well, I will further increase my rating from 4 to 5 stars and Update this review.) Better not. I got 2 plugins and one doesn't work at all without a key. I wrote to her via the homepage and by email and no response. nothing. So the money for the garbage for a plugin. the other plugin wasn't exactly the latest version either, which I found higher among competitors. Well, you make mistakes and learn from them. we're not talking about a lot of money, but it's annoying
Response from GrabPluginJun 21, 2023
Thank you for bringing your concerns to our attention regarding the plugins you purchased. We apologize for the inconvenience you experienced and understand your frustration. We would like to inform you that we have recently reached out to you via email to address the issues you encountered. We sincerely apologize if there was a delay in our response. We strive to provide prompt and efficient customer support, and we regret any inconvenience caused. We have now resolved the problem with the plugin that required a key. Please check your email for the necessary information to activate the plugin. Additionally, we have taken note of your feedback regarding the version of the other plugin. We continuously work on improving our products and appreciate your input. In light of the recent developments and resolutions provided, we kindly request you to reconsider your review. We value our customers' satisfaction and would greatly appreciate it if you could remove or update your review accordingly. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for your understanding and cooperation.
Ewan S.
After initially giving GrabPlugin a 1 star review, I changed my mind completely. Their customer service exceeded my expectations and helped me resolve my plugin issues. As a gesture of goodwill, they even offered me a discount on my next purchase. I highly recommend GrabPlugin for anyone in need of a trustworthy source for themes and plugins.
Response from GrabPluginMar 9, 2023
Thank you so much for taking the time to update your review of GrabPlugin. We are thrilled to hear that our customer service team was able to exceed your expectations and resolve the issues you were experiencing with your plugin. We are committed to providing top-notch support and service to all of our customers, and we're glad that our efforts did not go unnoticed. We appreciate your recommendation and look forward to serving you again in the future.
Rajesh N.
I initially left a 1-star review for Grabplugin because I was having trouble with a plugin I purchased. But I have to say, the customer support I received was amazing. The representative was patient, helpful, and went above and beyond to make sure my issue was resolved. And once I saw how well the plugin worked after the support team helped me, I was blown away. Not only that, but I also noticed that Grabplugin regularly updates their products to ensure they're always up-to-date and working smoothly. So, I'm changing my review to 5 stars because of the excellent support and the fact that the products are always updated to ensure they're working as they should. Thank you, Grabplugin!
sunil K.
Good support by grab plugin they activated my premium membership when contacted them previously their was payment issue but they resolved it and now happy with their customer support
Konstantinos
UPDATE! PROBLEM SOLVED! I bought a lifetime account last year but i am unable to login because i get the error that my account doesn't exist anymore!! If you try to use the contact form it gives server error. There is no other email or way to contact the admin either. I tried sending to support email that i had from last years receipt email but still got no answer. I got scammed too and lost 100$. I hope the admin to see this message and fix our accounts!!! ============================ I got contacted August 2023 by the site Administrator and after I got real sincere apologize and restoration of my account and after the site Admin showed real good will to fix the unfortunate situation even if it is a year later I am changing my review to 5 stars to mirror the change of attitude and professionalism towards me. The website admin did not only wrote 2 full pages apologizing but also fullfilled some bonus requests to make up for the lost time which I prefer to keep between him and me. Thank you for resolving this matter and for trying to make up for the problem with my account. The contact form also now works, the admin answers within some minutes and there is an active work in progress to make things better for everyone. I am overall happy and satisfied with the outcome. The service this site offers have been an invaluable asset on all my projects and i wish this issue to never have happened. In any case it's worth to get a lifetime subscription especially if you are an active web developer and the thing that happened to me was just an isolated incident. Thanks.
Toon V.
Do not react on messages! Buy a lifetime contract, but account doesn't exist anymore!
Response from GrabPluginMar 5, 2023
Dear Toon Vranken, We would like to sincerely apologize for any inconvenience caused by the issue you experienced with your lifetime membership account. We understand how frustrating it must be to have purchased a lifetime contract only to find out that your account no longer exists. We would like to assure you that we are committed to providing our customers with the best service possible and we deeply regret that we fell short in this instance. After reviewing the situation, we have identified the cause of the problem and have taken measures to ensure that it does not happen again in the future. In order to rectify this situation, we kindly request that you register for a new account by following this link https://bit.ly/3JgWRJb and send us an email after you're done at [email protected] with your details. We will then update your account with the lifetime membership that you have purchased. Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We are committed to providing you with the best service possible and look forward to serving you again in the future. Sincerely, Grabplugin
