G PenReviews of gpen.com

Worst customer service ever. Item was back ordered and I was never contacted. Waited over a month and they cancelled my order without telling me and then were literally rude about it when I called. Just the worst of the worst, especially for 2022.

Mouthpiece heats up too much - can burn lips. Vape shuts off at 5 minutes- not enough time to vape all herbs within. Mouthpiece vent is difficult to clean and mouthpiece material deteriorated noticeably after one use. Vape temperatures do not seem accurate. Size of the vape is nice, and the concept is a good one - just need better engineers.

Man I loved my g-pen. It worked so good. I paid $75 in Maine to get mine. High end. Wow. Then I needed to start cleaning it. It jams up when you are using resin stuff. I needed to clean mine out every other use. After a bit (two months usage) my cleaning out the gunk so I could smoke it had a problem. The porcelain piece in the tip broke. I called. I wrote. Could you hook me up with another porcelain piece? Where can I get it? I’ll pay send me one. No. Can’t. Laws. 1. Not you can get a replacement piece at this location. 2. Not here is a coupon to get the piece. Not here is a coupon to get a new one. 3. Not a suggestion on how to fix it. I got after two emails to customer service email not phone response that said you are out of luck. I told them come on. 75 bucks is a lot. Im just cleaning it can’t you help me? No. Im a broke senior. They said screw you. You bought it. It broke. You are out of luck. Im writing this review to say give me a break g-pen. Stand behind your product. We people don’t have this money to spend and buy a new one when it breaks. Help keep your product working. Silence, and no deal from them. That is just BS. I strongly recommend never buying g-pen products. You can find a better design and a company that supports its product elsewhere. Don’t buy a g-pen. Dan

I should've researched this company and online reviews before placing an order. Their website is very professional and legitimate in appearance. I put a G Pen in my cart on 1/7/22 and the system said that if I placed my order that day, it would ship soon. Otherwise, they were experiencing shipping delays from 1/8/22 to 1/19/22. I foolishly believed this information and placed my order which was swiftly followed by a confirmation email stating that my order would ship soon but due to COVID, communication and shipping would be delayed 10-14 days. Not happy about that but I wanted to believe the system message I received. It's been 2 weeks now and my patience ran out plus I plan on being out of town and could not get a ship date from customer service. Upon researching company reviews, I realized that shipping delays and lack of customer service was a common issue any time of the year/pandemic. So disappointing. I emailed them and never received a response. I DMed them on Twitter (since they still had staff recently Tweeting) and was ignored. I live chatted with a couple guys on their website and finally canceled my order. It's a shame. The product might be great but a potential customer like me will never know because I'm so turned off by their practices that I will not support them. I wanted to write this review for others who are considering purchasing from them. Maybe they'll improve in the future - who knows but I'm done.

Purchased a $180 item. Going on a month now and still haven’t received product or a refund. Contact Grenco Science directly and all they keep saying is it’s been shipped and can’t refund until item is available to do so. It’s been “shipped” but no tracking updated. Ordered on 6/16/2021, time of this review is 7/14/2021. NEVER BUY FROM THEM!!! Customer service is trash.

I bought over 200$ worth of gpen gio products! Order number #587398 and they are str8 refusing to send my order. They keep spill'n this run around and refusing to reply to my emails! Grenco Science! SEND MY ORDER ALREADY! 🤬

I placed my order on April 28 and now May 4 I contacted the company asking them where my shipment was after paying extra for UPS and they told me that I will expect it to arrive in another 10 to 14 days which is completely inappropriate because nowhere on the website does it say anything about delays in shipping it only says delays in customer service and they do not pick up the phone I read this company a one because they did not even have the courtesy to email their customers of the product that I already paid for to advise me about their delay in shipping