GO Airport Shuttle Reviews | Read Customer Reviews of gowithus.com

GO Airport Shuttle Reviews | Read Customer Reviews of gowithus.com

GO Airport Shuttle reviews

Showing 23 reviews with 1 star · Clear filters

Lynn
Oct 7, 2025
If I could give a zero I would
If I could give a zero I would. Booked this because of good reviews. We waited and waited and waited. Called 4 times and every time were told “10-15 more minutes”. 85 minutes later shuttle arrived. Uber and Lyft had tons of availability and we could have scrapped this shuttle if they had been honest about where the driver was. He even went and waited at another terminal for a late arriving passenger while we sat waiting. Terrible service . Canceling our return trip and going to ask for refund.
Response from GO Airport ShuttleOct 11, 2025
Hi Lynn, We're so sorry to hear about your recent experience with us and sincerely apologize for the delay. Before you cancel your return trip, please reach out to us so that we can help make this right . Please email [email protected] and include your reservation details. We will then reach out to the head of our Customer Service team to better understand what happened with your trip. It is our goal to provide exceptional service every time someone chooses to go with us. When that doesn't happen, we want to learn from it and help make it right. Thank you for your feedback and we hope to hear from you soon.
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Tammy D.
Oct 5, 2025
Driver broke down and left us sitting…
Driver broke down and left us sitting at airport for over an hour.
Response from GO Airport ShuttleOct 7, 2025
Hi Tammy, I'm sorry to hear that our driver had vehicle issues which caused the delay. Unfortunately, these things do happen from time to time and we apologize that it caused a delay in your travels. While we do our best to find additional vehicles that can be dispatched quickly, sometimes it does take longer. Again, we are sorry you experienced delays due to vehicle issues and hope the rest of your travel went smoothly.
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Kerri H.
Aug 25, 2025
Trios were cancelled
Trios were cancelled
Response from GO Airport ShuttleAug 25, 2025
Hi Kerri, We noted that you had previously shared the booking process was easy. We're so sorry to hear both trips were cancelled. If you have already been in contact with customer service, please disregard, but if you have not and are willing to share more feedback with us, please contact our team at [email protected] and reference Trustpilot in the subject line. We will put you directly in touch with the head of our Customer Service division. Thank you for sharing your feedback with us. GO Airport Shuttle
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Jennifer Bonney P.
Aug 8, 2025
Unreliable-they won’t show up
They never showed up! Very unreliable ..I called 3x to confirm and paid up front and the day of our cruise no one arrived, they said they didn’t know where the driver was and all they could do was refund me. We almost missed our cruise trying to find another way to Manhattan-This company can’t be trusted
Response from GO Airport ShuttleAug 8, 2025
Hi Jennifer, I'm so sorry to hear there was an issue with your pickup. While you've already connected with customer service and received a refund, if you would like to reach via email to [email protected] with your contact details, we can certainly look into this further and connect you to the head of customer service team.
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Nancy
Jul 25, 2025
No one came to pick us up
No one came to pick us up. We waited 1hr 20 minutes past pick up time and was charged for no service. We ended up driving our car to the airport and had to pay 11 days for airport parking. I called to inquire after our trip why no one picked us up. I was told my confirmation number was not correct, however I was charged for a service not received! I’m astounded that a company can charge a fee for service that was not delivered! Somehow they messed up and will not accept responsibility for it!
Response from GO Airport ShuttleJul 28, 2025
Hi Nancy, We’re very sorry to hear about your recent experience and understand how frustrating this must have been. Missing your scheduled pickup and then having to make last-minute arrangements yourself is not the service or experience we aim to provide. While it sounds like there may have been a booking or confirmation issue, we'd still like to look into this further. Please contact us directly at [email protected] with your name and travel date. Please indicate Trustpilot Follow up in the subject line. Thank you for bringing this to our attention. Whether good or bad, we appreciate the feedback and will use it to improve our operation. We hope to hear from you soon.
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David D.
Jul 12, 2025
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY — THEY WILL LEAVE YOU STRANDED! GoLink and GoWithUs Transportation are completely unreliable. Despite booking months in advance, receiving multiple email/text confirmations, and speaking directly with representatives who assured me everything was confirmed, they canceled just 12 hours before pickup — leaving my entire family and our luggage stranded. This is unacceptable. Do not trust your travel plans or your family’s safety with these companies. They will screw you over without warning. Avoid at all costs.
Response from GO Airport ShuttleJul 14, 2025
Hello Mr. DiVenti, Thank you for letting us know what happened. I’m very sorry your ride was canceled at the last minute. Please email [email protected] with your booking confirmation number and contact details for your reservation so that we can look into this further with our local operator.
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Adrienne R.
Jul 10, 2025
Wasn't a good experience at all
Wasn't a good experience at all. My suggestion would to make sure every employee a customer speaks to has the same customers answers. I was told one thing from a man and we were on the phone for 1/2 hour. For my arrangements to be picked up on 06/25 from FLL airport. He took my credit card them transferred me to another department for my reservation. Because I didn't give you 72 hours in advance this other person I spoke to wanted me to pay 67.00 for a private car. PO lus he was very rude too!!... I ended up getting an Uber when I arrived to my destination when I first called you all, that is when I should have been told the rules!!!! Very stressful.
Response from GO Airport ShuttleJul 10, 2025
Hi Adrienne, I'm sorry to hear that your experience with GO in Fort Lauderdale was stressful. Vehicle availability can be limited at a times. I do appreciate your feedback though and will be sharing this with our FLL airport team.
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