GO Airport ShuttleReviews of gowithus.com

We had booked a shuttle, but a car came to pick us up. I believe there was a difference in cost in the two so I was a little taken back with the choice. Our driver was extremely friendly, and God is where we needed to go however, I didn’t like the switch in service request requested.

16 October: I received an apologetic telephone call from Carrie, which has helped. She explained that the service we received fell below their usual high standards and was not acceptable; I accept the apology. A refund for the 'no show' has also been received and I am content to draw a line under the incident. I have updated my rating accordingly. Driver 'no show', refund (and apology?) no show too! Our opinion - unreliable and they ignore communications! We suggest that you seriously consider using another service provider! The Goshuttle, booked and paid for in advance, was to collect us from an address in Marion, Ohio and take us to John Glenn International Airport; however, the vehicle did not arrive at the confirmed time and we did not received any indication that there was a problem with the shuttle booking. We waited for ten minutes after the proposed pickup time and then, concerned, we contacted the contractor to expedite our transport, (which we considered was time critical) only to be advised that there was a 'no show' and that our payment would be refunded. We were not offered a replacement shuttle service or any further support. This put us in the difficult position of having to find an alternative service at short notice, with all the anxiety that such a situation can cause. We appreciate that we don't live in a perfect world; things do go wrong and as such when things do go wrong we think that a service provider should be measured on how they respond to and address the issue and 'assessed' accordingly. We feel that, in this instance, the response to the "no show" could have been better by at least offering some kind of alternative/support. We have now chased the refund for the journey several times (by email), but after three days we are still waiting for reimbursement (and an apology?).