GO Airport ShuttleReviews of gowithus.com

I reserved a shuttle to take my partner and I to the airport about 1 and a half hours away from where we were staying. The shuttle recommended we reserve the shuttle for four hours in advance or when our flight left. We did so. We reserved the shuttle 2 days in advance. The shuttle was 1 hour and 20 minutes late to pick us up. They called close to the time they were supposed to arrive and let us know that they would be an hour late. After an hour, they said it would be another 20 minutes. When the shuttle arrived, there were many excuses. 1) The address we gave them was incorrect. The address we provided was the exact address we were provided, and we found it, in the dark, with no difficulties. We had also never been to this area before. 2) They blamed the previous customer for being late/not showing up. 3) They blamed traffic. 4) And finally, they blamed US for reserving the shuttle too close to our flight. They brought this up multiple times during the hour and a half drive. We arrived at the airport 10 minutes after our boarding was supposed to start, which led to us also being scolded at the baggage counter for arriving so late. We would have completely missed our flight if it had not been delayed. The shuttle drivers were dismissive of our concerns, and then blamed us when it looked like there wouldn't be enough time. It was an extremely stressful situation, and a damper on the trip. This shuttle service is unreliable, and will not guarantee that you arrive where you need to be at the appropriate time. If there are other options, take them instead.

Absolutely awful. Rude, unreliable, poor communication skills. Refused to transport me, had to find alternative myself. The guy that handles their communciation should not deal with people.

They did not stick to the agreed pick up time, we ensured we rushed out got our bags and called them before 16 30,told to wait, then disconnected call with the driver, at 1700 called again and then got connected to a driver who said he is waiting at another terminal, so decided to cancel as they could not tell us how long more to wait after a 20hour flight. The taxi company said they have not charged as we have not used the service yet so i can request a refund. I Emailed customer service and marketing with no response at all 6 days later.

The van was in poor condition and they did not provide the requested baby car seat after calling and verifying the morning off. Our pick up time was 8pm.

Give the driver the CORRECT name & location of the ship. We waited a very long time, then had to move 11 bags to the other side of the lot. Never again

I booked and prepaid a 2:00 AM shared shuttle from New Haven to JFK through GO Airport Shuttle’s official system. The reservation was confirmed and charged in full several days in advance. Less than 48 hours before pickup, I was contacted and informed that due to an internal system error, the company could not honor the confirmed service unless I paid over $200 extra for a private sedan. The only alternative offered was cancellation and refund. Because this was an early-morning airport transfer, this last-minute ultimatum left me with no reasonable options. To avoid missing my international flight, I was forced to book an Uber urgently at additional cost. The company acknowledged the error was theirs but refused to provide an equivalent service at the agreed price or take responsibility for the consequences. This was a very stressful experience and not what you expect after receiving a confirmed booking. I would not recommend relying on this service for time-critical airport travel.

I have used this service twice in New York. First driver was rude and vulgar. This driver is a smart ass. I realize this is a shared ride van, but we have drove around for 26 minutes and are back to my hotel. So they do not know their schedule, Dispatch adds to them, so basically goes in circles until van is full. I will now not be where I wanted at the time I wanted. So if you use this be sure to add at least 2+ extra hours, I only added 1.

Worst experience ever! We booked our shuttle 4 months in advance from Orlando Airport to Port Canaveral. Two days prior to arriving in Orlando, we received an email from Mears cancelling our reservations saying they don’t go to our hotel. I ignored the email as I didn’t book with Mears. Turns out Go contracts with Mears and they indeed do not go to Port Canaveral. I found this out as we were waiting to board for our flight to Orlando. I had to scramble to find another shuttle - thank god Cocoa Beach Shuttle was able to get me one so quickly. I called Go and they were non-challant about it and said that it was Mears who cancelled. Go should know that Mears does not go from Orlando to Port Canaveral and not let someone book it. So I had to pay for the new shuttle as I wait to get the money back from the first cancelled one. Mears said that they have issues with Go all the time. I’d stay away from this company - you won’t get what you paid for and they could care less.