Govuk Hmrc RevenueReviews of govuk.hmrc-revenue.top

Absolute waste of time try to phone this joke of a service got wrong tax code try getting intouch no chance the ai you first speak to keeps fobbing you off when you eventually get to wait for an advisor wait for over an hour then cuts you off total waste of time they have no problem with communication when you owe them are government should sort there own problems out instead of meddling with ever one else's

I must also complain. Mine might be only a small one but it's aggravating ... I am retired, and for years HM Revenue have named my pension company correctly on my Tax code notice. Then all of a sudden a different name entry is used... OK went through to correct it, and took the long wait needed... Of-cause my words were of no importance, and of-course they could not have changed it, and it must be the pension company that changed it... Contacted pension company and was assured that their company name, they use for many years, was still the same and not changed... I got back to HM Revenue and told them pension company had not changed anything, and the only change I saw was on the HM Revenue tax code notice sent me... Well the conversation seemed to crumble from then on, me saying I had been assured no change by the pension company, and HM Revenue saying they couldn't have changed it, and not offering to look into it for me, even when it was only their forms showing the change...........The conversation then seemed to terminate , and not ended by me. I have now asked my pension company to write in to assure HM Revenue they were still going strong and should be on my Tax code notice, but when they said they would write, even they did not hold out much hope in being noticed by HM Revenue.

We have tried to register for mtd for 8 weeks, and cannot seemto do it on our android phones. Have phoned HMRC 6 times, spoke to several different people who all seem as bewildered as me. 3 times they have promised to call back and have not. Looked on line and it says on the HMRC website that you can go to a post office to verify your ID, When I phoned them(again) to get he relevant document they said categorically that we cant do it, but someone would contact us later that day to help. Ofcourse noone has phoned

Absolutely disgusting service !

I have got penalty payments for 2019 through to 2021, I have tried to resolve this but my appeal was rejected. I don’t k ow why I was put on self assessment for two years I have never requested this and i have told them this, they are making me feel very unwell with threatening letters, I never knew anything about the letters or paid any attention when they came I was employed by the metropolitan police service for 20 years I do not understand how they have said I was under self assessment for two years I knew nothing about this. HMRC are trying to fleece money out of me for something I never understood, my next step is to find the ombudsman. Please get in contact with me to resolve this issue before take this to consumer groups as well my national insurance number is JE 90 98 81 b

I wish I could give no stars! I moved to PAYE from self assessment in 2022 and received a letter as confirmation. I have called about my overdue tax refund from 2023/24 multiple times from January and been lied to every time (it’s resolved will take 1 week, 3 weeks and so on. )Today I’ve been lied to again and cold transferred to be finally told there’s a system issue which now needs to go to IT with no timescale! I’m furious!

In a unique situation, needed to speak to an adviser. Telephoned, was on hold for 75 minutes before the message changed from we’ll get to you once one of our agents becomes available, to - we cannot take your call right now, please call back again! The line went dead. Absolute joke!

After receiving a simple self assessment tax calculation, by post, it stated that I owed HMRC back tax. I then tried to contact HMRC by telephone for an explanation. After a 1 hour wait I was finally connected to a female agent. Who was rude from the start of this matter, sarcastic, obstructive, & who would not allow me to speak without interruption & before of this I requested to make a complaint regarding this matter & strangely enough she did not know how to do this. I then decided to end this madness put the phone down & to try again & to continue with my query & to make a complaint to a human being. I then telephoned again & after waiting another 1 hour for the telphone to be answered I was finally connected to a male agent. Who was the complete opposite to the previous agent I had spoken too. He was polite, helpful & nothing was too much trouble regarding my underpayment of tax, he even helped me with my complaint regarding the previous agent & someone is supposed to ring me back regarding this complaint. I will wait & see if this happens, but I doubt that this will happen this century. I simply cannot understand why in the year 2025 it takes an hour to get through to a agent via HMRC telephone service. Perhaps HMRC should invest in new telephone system, it not as though they cannot afford it & stop relying of the internet services for answers .