GovswiftReviews of govswift.com

GovSwift’s business practices are misleading and predatory. I found the site after Googling “passport renewal application” and believed I was completing the passport application process. My Google history confirms that search was immediately followed by my visit to GovSwift. The application took me approximately 5 minutes to complete, and I was charged $150.95. Only afterward did I realize this was solely GovSwift’s third-party document-preparation fee and that I still had to pay the actual government passport fees separately. I didn’t see this fine print anywhere, nor is it listed on their website. What makes this especially confusing is that GovSwift’s $150.95 fee is over 90% of the entire $165 in government fees for a first-time adult passport book ($130 + $35). I would never knowingly pay nearly the cost of the passport itself simply to have a third party prepare forms that are available free from the government and only took me a few minutes to complete. I contacted GovSwift almost immediately, while the charge was still pending, and requested cancellation and a full refund. They refused and offered only a 25% refund. I’m also extremely concerned that I provided my daughter’s Social Security number and other sensitive personal information during this process. My advice: go directly through the U.S. Department of State. I would not recommend this service and if you’ve had a similar experience, don’t just write a review. Document everything and file complaints with the FTC, your state Attorney General’s consumer protection office, and the BBB. The more consumers report experiences like this, the more likely these business practices are to receive appropriate scrutiny. UPDATE: After initially offering me a 25% refund, GovSwift increased its offer to 50% and ultimately to 75% ($113), which I have now accepted simply because I wanted to put this matter behind me. GovSwift has confirmed that the refund has been processed. I appreciate receiving 75% of my money back, but the refund does not change my opinion of the experience or the concerns raised in this review. I am still out $37.95 for a service I would never have knowingly purchased had I understood what I was paying for. More importantly, because my daughter’s Social Security number was submitted through this process, I have also had to take additional precautions to protect her identity and credit. GovSwift has told me that our information was deleted, however our family lawyer has advised that I obtain written confirmation that her Social Security number itself has been permanently deleted and is no longer accessible, retained or sold to a third party. I have requested this from GovSwift. At this point, it’s not even about the $37.95. It’s about trust. When a company operates in a way that I found this misleading over a simple passport application, it makes me question what else I should be concerned about, especially when they’re collecting Social Security numbers and other highly sensitive personal information. GovSwift has asked me to update my Trustpilot review and rating to reflect the outcome. I am updating my review to accurately acknowledge the 75% refund. However, my original review and rating stand.

I was told by the TSA Pre-check employee that GovSwift is a scam. Also u can look them up on the government website label as scam. They said it free to apply for a renewal. But nope. They created a usps.com label so u can send ur applications to get a renewal. But when u try to track the tracking numbers that they gave u through usps.com, the tracking number is not available. And u can't get ur refunds back.

Responses were remarkably quick and efficient and the individuals responding were knowledgeable and professional!

Raine was very kind and helpful assisting me in completing my global entry application.

Due to an error on my part, the whole process was is big trouble. With a lot of support I was able to [finally] work it out. Could not have successfully finished without the help I received .

Don’t fall for it look like a government web page but they are not they are a 3ed party company that charges double the cost of a passport all they do is a pdf version of the application for you and when you call to speak to someone you can’t get though and when they email you 24 hours after you submit payment to ask for a refund they only offer 25% So do t get fooled line I did spent almost 600 for 2 passport my wife and mi e and got fooled

The application process was very user friendly. Just.waiting on my passport now. Very much liked!!

The staff have been more than helpful and almost as if they have held my hand all the way. I appreciate the kindness and patience they have had to help and answer all my many questions. No company in today’s day and age works as hard as they have. Kudos to all of them and a shoutout to global for hiring such great people. Thank you global entry!!