GovswiftReviews of govswift.com

Nice easy to use web site to renew a passport. As with most gov sites you have to be extremely careful getting the correct documents and follow ALL instructions very carefully I did not and got rejected for a bad photo. I had to redo the entire process.

Quick and easy. no concerns. no problems. no issues

It was so easy to fill out the application! And was kept in the know about the steps being taken to renew my passport

My application for passport and my card

I understand how hard your job is and there are ups and downs. The service I went in to submit my passport was exceptional from the agent that helped

When searching for renewing my passport, this came up, and seeing the "Gov" in the title made me assume it would be a way for me to renew my passport. Apparently there was some fine text saying "we are not affiliated with the government" but also a GIANT button saying "get your passport" and after I went through the whole process and spent $110 dollars, and gave a LOT of personal information that I did not expect to give (SS#, sure, but also mother's maiden name, and much more) I downloaded the forms that said "now you can take this to the USPS and pay ANOTHER $130 to get your passport." TOTAL FRAUD. I then found the government website, and was able to fill out everything needed to get my passport from the government in 10 minutes, but now I'm paying over $250 for my passport because of this scam site. They still have my information and I'm worried they could possibly interfere with my identity. ------------------------------ EDIT: After reaching out to the company to ask for a refund, they offered me 40%, and said I could still use the forms they prepared for me to get my passport (the one I already had gotten through the US government website after discovering this was a scam). I said that wasn't enough, and they offered 70%. Then after this review went live, they reached out and apologized for the inconvenience, and offered that 70% discount again. I told them that in the process of using their service, I had 2 credit cards flagged for suspicious activity, so I lost access to those cards, and that nothing short of a full refund would be acceptable. - They DID grant the refund eventually. Then...the emails happened. They told me they gave me a refund, then asked that I go and edit my review to reflect their customer service. I ignored the message. Over the next three weeks I received an email every two days, at least 10 times in total, with the same message - we've refunded you, we are sorry for the inconvenience, would you like to edit your review? here's the link to the review so you can edit it! THEN finally, today, they CALLED MY HOME PHONE (which again reminded me that THEY HAVE ALL MY INFORMATION INCLUDING MY SOCIAL SECURITY NUMBER AND MOTHER'S MAIDEN NAME) and when I hung up on them, they emailed me AGAIN asking when I'd update my review. So here's my updated review. Can you make it zero stars?

I was looking to renew my passport, this came up first and it looked like a GOV site. I knew passports were about $120, I didn’t know this site wasn’t the government and they were charging $120 for me to fill out the passport paper on their site. THAT IS ALL THEY DO!!! You are paying to fill out a form on their site instead of hand writing it! THIS SITE SHOPULD BE ILLEGAL!! DO NOT USE!!! I filed a CC dispute. You should to!

Until three years ago, I had never travelled overseas, but my first experience applying for an ESTA exceeded my expectations. The online process was straightforward and much easier than I had anticipated. Last year, I needed to travel again for work and began a new ESTA application. Raine from the Assistance Team promptly contacted me to let me know that my original ESTA was still valid, saving me unnecessary time and effort. They also reassured me that they would continue to monitor and support any future applications. This year, when I was required to travel again, Raine proactively reached out before I even began the process, offering guidance and support for my next steps. As someone new to international travel, I have found certain aspects quite challenging. However, the ESTA service- particularly Raine’s support- has made what could have been a stressful experience feel simple and manageable. Raine’s customer service truly goes above and beyond.