Gourmet CoffeeReviews of gourmet-coffee.com

Cambridge Platform 7/8. Prepacked sausage roll which server stuck in the microwave until the bag exploded. Fumbled to stuff bits of sausage back into a now wet and chewy roll and handed over in a damp brown paper bag. Two mouthfuls ... rest went in the bin. Inedible. £5.20.

Gourmet Coffee Platform 7/8 Cambridge Train Station Borderline stale banana cake. Only full fat milk available. Decaf tea tasted of mint suggesting storage issue. Server wearing ear buds and couldn't hear/understand what I was saying. Very poor experience.

I paid $38 for 1/2 pound of 100% Jamaican Blue Mountain coffee from gourmetcoffee.com. When it arrived I was excited to finally taste the “best coffee in the world”, only to find it tasted like something I would buy at an airport Starbucks - bitter with an oily aftertaste. What they sold me was not Jamaican Blue Mountain coffee! All genuine JBM coffee MUST contain a seal from the Jamaican Agricultural Commodities Regulatory Authority (JACRA). This coffee had no such label. Looking at the label, the product description omits the word “coffee”. It says “100% Jamaican Blue Mountain Estate”. So apparently, that is the way they get around the JACRA requirements. I reported the site to JACRA for selling counterfeit JBM coffee.

Paid £7 for a burnt croissant and an americano. When the lid was removed an oily thin liquid was revealed that smelt and looked vaguely like dishwater. Disgusting ripoff. It was obvious the employee was not “highly” motivated. No wonder there was no rush hour queue! Avoid, not a great “Nescafé” start to your day!

Refused to accept legal tender. (Royal Bank Of Scotland) Loyal Customer since befoe Pandemic but obviously my money is not good enough. Went to Pumpkin who not only accepted the legal tender but their coffee reminded me of how much Gourmet's has gone down hill the past few months

I use a LOT of coffees during the year, and host a LOT of coffee tastings. This is the WORST coffee ever. No taste like the label- ie coconut cream - just tasted like weak coffee - no coconut flavor at all. I even host Turkish coffee tastings. This coffee is not worth the price.

BAD as of July 2020 do not order here there is zero customer service. part of my order was missing, i sent 3 emails and called and left a message - no reply. a couple days later I received a huge order with a packing list that showed it was meant to go to someone else who paid $245 for it - i started trying to reach them again (3more emails) no replies. I have tried their facebook chat - no access to anyone. i have tried to call and you get put on hold saying you are #3 in line and then when you are NEXT in line you get disconnected automatically (this happened twice in a row so I know it was not an error - they have shut down to receive any messages) DO NOT ORDER FROM THIS COMPANY or you might get your order - you might not - you might get someone else's order and guess what - NO WAY TO RESOLVE IT WITH THEM!