The Goulet Pen CompanyReviews of gouletpens.com

They are an authorized retailer, so you will get authentic products. The website is decently ordered and efficient to find whatever product your searching. Ordering and payment is easy and secure. They shipped quickly, and packed my items securely. Goulet Pen Company is one of many great pen retailers. If they have whatever item you want at the price your willing to pay, do not hesitate to give them your patronage. I surely will.

Look, if you are looking to purchase from Goulet Pens, do it. They are the first place I went to to buy my first fountain pen and learn how to use it (A black pilot metro with a bottle of oxblood ink Diamine). They are one of the very few businesses who make it personal start to finish, especially if you got a defective product. I purchased the limited edition Pelikan 405 white tourtus I believe it was called, and it had a seemingly invisible fracturing on the grip that I didn't notice until I put diamond Poppy red in it. The whole process took 5 days start to finish with a wonderful customer service agent. Not to mention they pack everything with care, along with a hand written note and sucker! You will love the product you get, but know that they are a distributer, that means they have no control over the quality of the product they receive, including the smell (which they disclose before hand). In conclusion, they are a wonderful company who will be receiving every cent of my pens savings!

They have a Youtube channel about everything, from product releases to updates on their office/warehouses. They are awesome people to deal with, and are extremely helpful with customer service. I bought a TWSBI from them a while back with a badly cut nib (fault of TWSBI's nib supplier, not them), and they offered a full replacement regardless of if I had used it yet or not. Their QC is pretty stellar compared to somewhere like Amazon, and they are very good with dealing with any product/shipping issues from my experiences. You can never go wrong with them, Goulet Pens is A++.

I have watched the Goulet videos on YouTube for a few years. I thought it was "just a guy" who sold a few pens..wrong. The Goulet Pen company is a well oiled machine with the worlds absolute best customer service and true expertise. They have the best selections, reasonable prices - ship at an amazing speed and they package things with an amazing degree of care. They are also really NICE people. This is the only place to buy from. My experience... is typical. Doubt it? check out the comments on the FB page "The Fountain Pen Network"...every one loves Goulet Pen Company!

1/3 my pen collection was ordered from them. I have a pretty good experience with their customer services, inlcuding helpful infos, friendly staff - there was the time I was in London and ordered from them, somehow I didn't receive my tax import document (which normally tell you to go pay for the import tax to get the package) - so I actually got an email from them telling me about that and also the instruction on what should I do - which is super nice. And overall they are one of few biggest retailers for pens, and the prices are good actually, and you can even request to changing the nib size if you want the different nib size.

I'm a relatively new fountain pen user - the Goulet Pen Company had a ton of information (videos and documents) that helped me make purchasing decisions. I made a mistake on my 1st order and they were QUICK to provide a return label and shipping instructions. I ordered a new fountain pen (s) and have been VERY HAPPY with the quality of the pens, ink and SERVICE...I highly recommend them to anyone - expert or beginner user!

Fantastic shopping experience! High quality products. They know how to do their job, they assist the customer without fail and follow the order very carefully. In a very nice way, the pen came with a handwritten greeting card and a lollipop. Highly recommended!

Ok Problems with return