The Goulet Pen CompanyReviews of gouletpens.com

Sent me a defective pen, and refuse to honor their policy on returns or refunds. customer service was passive-aggressive and not accommodating. They should have just asked me to donate, with all the money that I would need to spend to process a return

My compliments first of all for shipping and packaging.Efficient and quick. I ordered goulet pen ''Noodler's Ahab Flex Fountain Pen - Burmese Ruby'' and it was a big delusion. The pen has a very strong unpleasant smell, it could be related to biodegradable material that it is made of, I don't know.But you can smell it very well unfortunately. The colour is quite different from the one you can see on th web page, it's more orange than red. The writing tip gets dry in a few hours if not used....

I don't usually write reviews, but Goulet Pens is terrible about customer returns. I have spent a bunch of money with them recently and wanted to return a Lamy Safari pen that had nib/flow defects (skips and hard starts). I have used fountain pens for 25 years, including other Lamys, so it's not like I'm some newbie. They gave me a bunch of crap about it, made me email them several times and prove that the pen is defective, but even with that ......they called the defects "minor." And they still haven't taken the pen back. I won't ever buy from them again. Nope, definitely not.

If you receive a defective product, then good luck getting them to exchange it. They will make you jump through a large number of hoops before even making the consideration. For this reason alone, I highly recommend purchasing elsewhere--the Goulet Pen Company does NOT stand by their product.