Paula W.
Very disappointed
1 star because as long as I was a customer there was no issue. When it was time to renew I received a call. The info given to me was deceptive. I was told I couldn't see it in writing first. Then I was told while recording I had to say yes or no and not ask any questions. But I was told don't worry if you are not happy when you get the paperwork you have 72 hours to cancel. And lucky you it's a holiday so you actually have a week. Within 10 minutes I received the paperwork and it was not what I was told. I called back to cancel and was told I could not cancel. I tried again by chat. I tried sending emails and today they responded saying I was moving and disconnecting my service and a disconnect date. That's not what my email said. It simply said I am not renewing I went with another company. I tried to follow up with a call and have been on hold in excess of 30 minutes and the phone disconnects. Called again and someone answered anfter 12 minutes and said this is Carlos and never said another word and just disconnected. I have sent another email and don't expect to get any resolution based on previous responses. This is the most dishonest company I have ever had dealings with. Stay far away.
Response from Rhythm EnergyDec 9, 2025
Thank you for taking the time to share your experience with us. We take customer feedback seriously and are committed to providing the best service possible, however, we are unable to locate your account and want to be able to provide you a resolution. Therefore, we are asking that you please contact us directly at 346-440-0705. We apologize for any inconvenience caused and assure you that your concerns will be addressed promptly. We look forward to speaking with you and working towards a satisfactory resolution.