Jeannette M.
Stolen bag after poor delivery
I was honestly so frustrated with the back-and-forth behind my stolen bag. The delivery company was less than helpful, as was your company. I was flying out to help my son's family with his cancer surgery so filing a police report about a stolen bag wasn't a priority. My HOA reviewed the footage but with so many different people picking up their mail, they couldn't tell what was a theft and what was a legitimate pickup. I usually order from Skullette and they have been wonderful. I really was disappointed that Gothistar didn't make any effort to make this right. You have beautiful products and I probably would have ordered again had the customer service been better.
Response from GothistarSep 25, 2026
Hi Jeannette, We’re truly sorry for the frustration this has caused, especially given the difficult circumstances you shared with us. As we mentioned in our email conversation, the carrier’s tracking shows the package was delivered, and we also received delivery proof showing it arrived at the mailroom. Because of this, we asked that the mailroom/HOA footage be checked to help confirm whether the package may have been picked up by mistake or taken after delivery. We understand how upsetting this situation is, and we want to clarify that we have not closed the case. We were still waiting for the additional information so we could continue reviewing the best way to support you. Please reply to our email with any updates from the mailroom/HOA footage, and our team will continue assisting from there. Kind regards,