TeamUpReviews of goteamup.com

Even though we left with an awful taste in our mouth they still call and ask how it's going and if we'd like to switch back. We will never use them ever again - every since they were bought out they lost their soul. I urge everyone to find a different platform. We personally use Sweatpals - you can use them but at the end of the day anything is better than TeamUp.

TeamUp was a costly mistake for our business in terms of time, energy, and client experience. We used it for three years and only stayed because changing systems felt harder than staying — a classic case of “better the devil you know.” Moving away has made it clear how much we were tolerating unnecessarily. The software is slow, unreliable, and frustrating to use. Clients regularly couldn’t access their accounts, navigation was clunky, and everyday tasks required constant workarounds. The final straw was the launch of their new client-facing app. It had so many problems that it actively disrupted the client experience. Clients struggled to access and use it, and it created more confusion than value. At that point, our business could no longer tolerate the ongoing issues, and we moved elsewhere. Feedback was repeatedly acknowledged but rarely acted upon. New features were rolled out with self-praise rather than substance, while basic, practical business needs were overlooked. Many features either didn’t work properly or added unnecessary complexity. Your business cannot afford software that is this inefficient and disruptive. Do not waste your time.

Terrible service, bordering on harassing. I own a gym , trialled the app, couldn't cancel it and was harassed for payment after they made it so difficult to cancel.

Consistent issues. Quality of the jerseys are awful. Stitching wears down after just a few uses. The sizing chart was off a few inches on both sides. I’d highly recommend you go elsewhere

I signed up when my Pilates teacher switched to using TeamUp but now my initial 6 week contract has finished I cannot figure out how to buy my next batch of classes. How can anything be this difficult? 🤷‍♀️🤷‍♀️🤷‍♀️ In the end I had to Google how to pay for my next set of classes but for goodness sake why isn’t there just a menu option for this? Ridiculous!

I've just given up trying to register and use team up. It's a perfect example of how to make signing up for a service that I wanted to try, so painful that I wouldn't consider it in future. Got the app to book reformer pilates. I had a code for a discount. It wouldn't work until I registered on a separate website, so uninstall and installed again, filled in several forms, got to the booking section - nowhere to enter the discount code. 40 minutes of life wasted and much negativity about team up created

Depuis deux semaines, j’ai tenté, comme des centaines d’autres salariés ma boîte, de m’impliquer dans un challenge sportif via l’application TeamUpp. L’idée était belle (comme l an dernier) : bouger plus, courir ou marcher, se motiver en équipe, partager un esprit sain dans un corps sain… sauf que très vite, ce rêve de cohésion s’est transformé en cauchemar numérique. Une application bancale dès le départ : Dès les premiers jours, les problèmes s’enchaînent : synchronisations aléatoires, données disparues ou doublées, kilomètres magiques sortis de nulle part… Et je ne parle même pas des scores de certains participants qui semblent défier les lois de la physique. Faire 60 km de course par jour pendant plusieurs jours d’affilée ? Même Forrest Gump aurait levé un sourcil. J’ai pris le parti de rester zen, de faire ma part, de continuer à courir avec honnêteté. Jusqu’au jour où, après une séance de plus de 9 kilomètres bien méritée, TeamUpp décide… de ne rien comptabiliser de mes dernier km. Nada. Zéro. Comme si ma course n’avait jamais existé. Et quand je pense avoir tout vu, la cerise sur le bug : mes pas déjà comptabilisés doublent mystérieusement en l’espace de quelques minutes. Des signalements sans réponse : Oui, j’ai envoyé des mails. Oui, j’ai laissé des messages dans le chat de l’app. Comme tant d'autres. Et à chaque fois : silence radio, ou messages génériques sans effet concret. C’est comme si les développeurs de l’application jouaient à cache-cache avec la réalité. Un comble pour une appli censée traquer nos moindres mouvements. Une fracture entre les joueurs et le système : TeamUpp ne propose pas un challenge sportif : elle propose un concours de patience numérique, une épreuve de foi dans les algorithmes. Les plus honnêtes se découragent. Les tricheurs (volontaires ou non) trônent au sommet du classement. L’équité est un souvenir lointain. Et pendant ce temps, les bugs s’accumulent… Alors, j’ai désinstallé. J’ai choisi de reprendre le contrôle. De courir pour moi, pas pour une appli qui fait nimporte quoi. Mon corps vaut mieux que des points fictifs. Mon équipe mérite un challenge loyal. TeamUpp aurait pu être géniale. Mais elle ne respecte ni les efforts réels, ni ses utilisateurs et finit par tous nous faire devenir suspicieux des efforts (réels ou non) des autres. C'est TeamDown pour moi… Dommage. Impossible de mettre un énorme ZERO sur le google play store…

A Godawful experience. A perfect example of how to make a simple joining and booking process a massively time-wasting and excruciating experience. The worst thing that happened to my sports club provider. Even as the ‘family manager’ I am unable to unsubscribe from a membership on the main website - numerous emails and calls to no avail. The App is even worse - pitiful.