TeamUpReviews of goteamup.com

I have been using TeamUp for years now as unfortunately the studios I book classes at have been using it. The app and website are incredibly buggy, and often doing anything simple requires so many steps. The platform feels dated and not slick at all, and the app even worse. I regularly just don’t get emails for classes I’ve booked, and the studio and I have all the right things turned on. When this happens I’ve had to reach out to TeamUp support who do not actually read your requests and try to dismiss you as quickly as possible. Additionally, they’ve told me there were internal issues as to why I wasn’t getting emails that only they can fix so I have to email them anytime it just suddenly happens. Not a great model. If you can use a different platform, your customers will thank you for it.

I have had experience with a handful of management platforms and I don't know how it was rated so high. With the exception of some things being good (but then again all of these platforms have the most basic features that function well). I have been duped. This is the worst most unuser friendly, confusing one I have ever used. It has caused me to waste an amazing amount of time troubleshooting. I believe I have lost many potential customers do to it's convoluted process, and the widget that you can imbed on your website is so glitchy and not designed well that customers don't understand how to navigate it. Very disappointed.

Not great, very expensive and half the functions dont work properly. They falsely sell it up to you when signing up. It has to be one of the most user unfriendly bits of software out there.

Been with Team up for over 10 years - and up until now have been really quite impressed with their service and responsiveness....until now. Been weeks now since I reported that something seemed to have gone wrong with the system when students booked a 6 week course but hadn't paid. Previously, any student who didn't have a membership for which allowed attendance at the course showed as owing in the calendar - meant when they did pay all I had to do was click the button next to their name, confirm their payment and voila! Sorted. No longer...Now takes HOURS to go back into each individual student who has paid - from a simple two click process it's become an interminable one.... It worked FINE for over 10 years! Don't tell me it isn't a simple fix.... Reported WEEKS ago. Fobbed off. Will be looking for another system.