Kawaii World StoreReviews of gotamochi.com

Placed an order back in February Have not received second item. Have sent multiple emails and have tried to contact through Facebook but haven’t heard anything back.

No reply in customer service. Order placed in February and still has not showed up.

the horrible site, sell fake goods

I placed my order in February and it’s July now...up to a week ago my order status was saying unfulfilled. Now it’s saying fulfilled but haven’t received anything tracking information for my order. I have tried getting in contact with someone many times within the last 4 months but no one has gotten back to me. Doesn’t look like I’m going to receive what I ordered. This site is a scam no doubt!!!

Scam. Horrible customer service. They never responded to my emails and didn't provide me info such as order numbers and tracking numbers. They also refused to take the items back when I tried to return them even though they were unopened and unworn. The items were terrible quality and looked nothing like they did online. Will never ever buy from here again and I suggest you don't as well.

I ordered and haven’t heard anything since. Poor customer service. Will be taking action to get refund ASAP

I’m still waiting for my package it’s been 3 months Don’t use this website😡

DOES NOT EMAIL BACK EVEN IF ITS COVID THEY NEED TO KEEP US UPDATED AND THEY NEVER EMAILED BACK I’VE SENT ATLEAST 30 EMAILS