Kawaii World StoreReviews of gotamochi.com

Item took 5 weeks to arrive. Emailed repeatedly for update and heard nothing. Item arrived yesterday and it's NOTHING like the photo! I bought the J-Hope shirt from the BTS range and the design on the item that arrived actually looks pixelated. Material, cut colour of t shirt are all wrong, it's not even close. So disappointed because I was looking forward to wearing it. Now on the phone to bank to try and get my money back. Please don't waste your money!

Gotamochi is a scam. To anyone else who has fallen victim - if you paid via PayPal, you may be able to get your money back by opening a dispute, BUT YOU MUST DO THIS WITHIN 6 MONTHS. I never received my order. At first they replied to my emails with generic reassurances that “we’ll forward the issue to our logistics team”. Then, after about 5 months, they stopped replying altogether. I wish I’d looked at TrustPilot reviews before ordering, but the website looked so professional, I just didn’t think it could be a scam. Please don’t let them steal your money like they stole mine.

I placed an order back in mid May and still have not received it! It's been almost 5 whole months! Will never buy from them again.

I made an $80 purchase, luckily through Paypal, in April and never received my items. I sent multiple emails and contacted customer service and never got a response back. I filed a dispute through Paypal and got my money back thankfully.

Ordered a hoodie from Gotamochi and it never arrived. They're avoiding giving me a refund. AVOID.

I ordered 4 items from this online store back in April (more than 4 months ago) and have only received 2 items to date. The first 2 items were a sweatshirt and a face mask and took almost 2 months to arrive. The other 2 items are a jacket and some photocards which have never arrived. I email them for a refund on my undelivered and no responses. Items are fake merch (hence the attractive prices). My undelivered items were $50 worth so that is now likely down the drain. Do not buy from them. Will not recommend and want to make sure others do not fall for the same mistake I made.

Be careful before ordering from this website. Their customer service is non existent. I ordered goods worth over $100( via PayPal, thank goodness) from England and never received them or any shipping information. I tried numerous emails which were never replied to . I even wrote a letter and addressed it to the Canadian address on the website. It was returned by Canadian postal service as unknown. I was not going to get caught up with expensive international phone calls so I ended up opening up a disputed on the PayPal website. For any one who is experiencing the same problem this was very easy to do . Just go to the Resolutions Centre on PayPal and enter the information that they request. Other banks may have the same system in place. My money was refunded to me by PayPal. Thank you PayPal!!

Heard good things but my experience was awful. Couple years ago I got my first pay check at my new job and I bought a warriors windbreaker (that Taehyung from BTS had worn) and the transaction went through okay and I got my order confirmation. THAT WAS IT. I emailed and nothing, I even DM’d them and after about a week/ a week and a half they blocked me on Instagram ! I wasn’t getting any responses from their live chat and it never came nor did I get a refund after asking for one.