Kawaii World StoreReviews of gotamochi.com

Hi! I cant exactly write a review on my purchase but I made this order in December 11, and it’s January 4 which I do get updates on my order and it’s supposed to arrive soon. I’ll update on the product. I ordered a bts concert jacket and hope it’s good quality. Other wise i will let you all know if anything. If your impatient don’t order from the website since it does take a month of shipping.

So I ordered my thigh high socks and I didn’t think of the website much. I ordered and was expected to receive my socks between 1-2 weeks. I counted the days for it to come and nothing came. That’s when I searched on the internet for reviews and that’s when I realized many people had gotten scammed. Since I paid with debit I was really hoping for my socks to come in. A month and 4 days later they arrived but the size of what they were supposed to be was WAY smaller. I ordered “thigh” high socks and the socks reach up to my calf.

Ordered three items on November 10th. Only one arrived before xmas and the other two items after xmas. So a total of eight weeks. The products were fine but the delivery was far too long. I had given up hope of ever getting them. I also emailed them several times but had no reply.

Ok, in the interests of fairness I have decided to update my review. The item I ordered did arrive within time and the tracking number was accurate and despite my concerns is pretty good (for a knock-off!) However I did have to contact Paypal to get them to chase the company on my behalf. Their customer service is very poor and it was almost impossible to get them to answer any enquiries (until Paypal forced the issue). I had originally tried to change the order then cancel it but Gotamochi ignored the requests and sent it anyway. As it turns out I am happy with the order but that was more luck than intention. I suppose it is up to you whether to trust them or not. Perhaps I and the few others who got what they ordered are the exception and it's impossible to ignore the majority of bad reviews, so something is going on here. I have upped the star rating to 3 for average but that comes with a big question mark over their customer service!

Bought items that came to a total of $40USD on their website and now I'm waiting on a tracking code. I checked out their Facebook page and it's run by someone in Hong Kong, which is interesting seeing as people said responses were in korean. I wish I read reviews before purchasing from this website, I'll update as the situation changes and if it turns out fine or actually goes horribly wrong.