Kawaii World StoreReviews of gotamochi.com

poor quality clothing and scam like customer service

I’d give them negative stars if I could. Ordered over $200 from them back the first of July. Nothing. We have tried to get their help. Nothing but runarounds. Our post office has tried to help. But these items have been “in transit” for over 2 months. I could have gone to the moon and back by now. We are filing with our credit card. Luckily we have pay back. Then they go after them. Not sure it will help. They need to be investigated in their country. They are serious scammers.

Please do not fall for this website and make the BIGGEST mistake that i've made 6 months ago, and the same as other people as well. I'ved ordered Glowing Cat Ear headphones back in January 13th, and I've been waited for 3 in half months and still did not receive them, and I've been emailing them for 5 times and still did not received a response from them, they said they will respond back to people's emails within 2 days {24-48 hours} but still heard nothing from them again after 1 week later, the shipping takes forever to arrive and all of my emails are left behind unresponsive with no response, and no refund. Their website looks so professional and I should know the prices are good to be true. My fault for not double checking the reviews first before ordering anything, but anyways Gotamochi is a scam website BEWARE!! AND DO NOT BUY ANYTHING FROM THEIR WEBSITE.

Ordered an item from them. Shipping was taking forever (tracking provided but item never even received at the drop-off spot). Months went by and I asked them for information, to which they said they will double check, then no response. Month later I inquired again and currently my multiple messages are left unresponsive with no refund. Do not buy from them. EDIT: Please go through more than the first page of reviews and you'll see a majority of the reviews are negative. Wish I looked further originally.

Don’t ever buy from gotamochi, I bought an item that has been over a month now, never received it yet, I tried to contact them, but they were irresponsive

This IS one of the worst retail online stores I have ever ordered from. I placed my order back in January 2021 of this year. I haven't received my order. All I wanted was that Hootie that was on sale for $25. When I first saw it, I thought this was too good to be true. I guess it was too good to he true, because I never received the Hootie. SCAM. I want my money back. GOTAMOCHI received an "F" in the BBB ranking. Thank you. Bad Business.

April 27, 2020, I ordered 4 pairs of fleece thigh socks and I never got a tracking number from this "Annie Chung" person. I sent countless emails trying to get a response and I never did. Horrible shop, scammed me out of $40 and I still haven't received my order or any updates about it and it's May 8, 2021.

I order a BTS sweatshirt in June 2020. I never received a tracking number nor a shipment notice. At first I got responses to my emails saying "it had been forwarded to logistics". Again, no tracking received so I sent more emails which were all ignored. To this day I have received nothing.