Sunwave gas+power Reviews | Read Customer Reviews of gosunwave.com

Sunwave gas+power Reviews | Read Customer Reviews of gosunwave.com

Sunwave gas+power reviews

Showing 47 reviews with 4 stars · Clear filters

DC
Apr 10, 2017
Sign up was quick an easy
Sign up was quick an easy - A quick call to Cust Service confirmed the Renewable Power was generated in my state
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Mr. Paul K.
Apr 1, 2017
Still too expensive, but great communication
I think the price I'm paying for delivery of my electricity is still too high. The sole reason I have resigned with your company is because of your excellent communication, specifically when it came to having just one month left on my contract.
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Noanker188
Mar 31, 2017
I recently renewed with SUNWAVE
I recently renewed with SUNWAVE - I did have to call, as the on-line site did not allow me to specify the date of renewal. The service person was very helpful, and the transaction took only a couple of minutes.
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Mr. Robert C.
Mar 30, 2017
needs better public relations
Great rates. The only gripe I have is this review request is the only confirmation I have received that my application was accepted! I sent an email but have yet to receive an official confirmation.
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Thomas H.
Mar 27, 2017
Competitive pricing and easy to use
I have been using Sunwave now for three cycles. Power is a commodity, but Sunwave has been easy to sign up for and the pricing is very competitive.
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James K.
Mar 24, 2017
Good interest rate.
The title says it all !
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James D.
Mar 3, 2017
Just signed up
Was disappointed to learn there was an early cancellation fee, but otherwise very happy and would recommend. Wish they sourced from renewable energy too.
Response from Sunwave gas+powerMar 3, 2017
Thank you for taking the time to provide your feedback, it helps make us better. Regarding the cancellation fee, Sunwave's philosophy is to provide competitive every day pricing to all of our customers. Sunwave purchases wholesale energy supply in the same quantity and term as we sell to our customers when they sign up. If a customer cancels their contract early Sunwave is left with that supply for the balance of the contract term, and in the case where market prices are falling rapidly we lose money on that supply. Our cancellation fee is intended to cover that loss. Ideally we make a commitment to you, our customer, for the term of your contract and ask only for the same in return. However, if you find you want to change your price or term, Sunwave will let you choose a new price and term from our available products at any time during your contract with Sunwave. We trust you will find Sunwave always competitive, transparent, and helpful in managing your energy costs. With respect to green products, we have a plan to roll out 100% green products within the next three months.
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A D.
Feb 27, 2017
Notification
I may be wrong, but was under the assumprion that I was going to receive notification of my contract ending closer to the end date. The last notice I received was 1 month out on a 3 month contract and so I was off on my cancelation/renewal and switched to a variable rate of almost double. That seemed a little sneaky to me, aknowledgin that I should have been a little more on top of my dates. Beyond that, I havent had any complaints.
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