Chris and Theresa B.
Horrible experience
My experience started with the "salesman" knocking on my door. He explained things to me and told me we would be great candidates because our roof is south facing and that was good for the sunlinght. So we set up an appoinment for the "engineer" to come out and talk to my husband and myself about the process.I gave the gentleman at my house a snapshot of our electric bill in which he forwarded to the "engineer" so they could assess how much energy we used and then could see how much we could save. He told us that to be a candidate we would need to see a savings of 30%-60% at least. He also told us that it would all be covered and we would have absolutely no out of pocket cost, in which my husband and I made it very clear that we would be interested as long as there was no out of pocket. He made many guarantees that we would not have any our of pocket. The "engineer" was to meet us at 5:00pm on Weds 9/2. At 5:30pm I messaged the gentleman that was there 2 days prior and asked if I go the date wrong since he was not there yet. He said no it was for Weds at 5pm, he messaged saying he would check on what is going on. A few minut4es later he got back to me saying that the engineer was running behind. I asked how long he said let me check. he then got back to me and said he was running 3 yes 3 hours behind "the people before you were older and had a lot of questions" is what I was told. I was told that we could either reschedule or do a zoom. I opted for the zoom and then was told it would be a couple of hours before he could get me the link. I told him that I could not wait that long we go to bed early because we get up at 3:30am for work. He said he would get me the link in 30min. I said fine. He then said that he needed me to email a copy of my electric bill to which I did. In the next few minutes I was then told that we were not good candidates because we use "too much power" and they would not be able to put enough panels for the power we use. I called him out and told im that is not true because we have a neighbor who has everything we do in our house including AC and a pool and they have solar panels. I asked how they could decde that without even seeing my roof and he siad they could tell by my electric bill. I told him this was all a scam and his repsonse was if its a scam why am I texting you back. I then asked what number the engineer would be calling from and now he won't answer me. I also asked why did it take me reaching out 30 minutes after my appt to find out the engineer was running late and then to find out it was 3 hours late and then after aalmost an hour of texting back and forth be told we are not candidates. Something does not add up here. I rearranged our schedule in order to make the meeting work. We flet our time was not valued and that this was a total scam.