Gordo SalesReviews of gordosales.com

PACKAGE ORDERED A WEEK AGO. STILL HASNT SHIPPED??????????????????????????????????

Never got an invoice or shipping notifications. Had to call and request. Product was late arriving and made it difficult to work with contractors because of poor timelines and communication. Shipping was very good once the product left for delivery.

Part started smoking when we installed it. Had to find replacement.

Right item ordered and paid for Wrong item sent

Ordered the replacement baptism heater it finely showed up . The package did arrive at the right address. But was not packed with any paper , bubble wrap , packing peanuts , or anything to keep it from rattling around in the box and getting damaged. So the lack of care on the shipping department and the shipping handling company my baptism heater was broken and dented up. It was also quite a hassle dealing with and waiting on a claim from the shipping company. Could not get a replacement from this company said they didn't have another one in stock. So I sent my damaged one back and hope to get a refund.

LACK OF COMMUNICATION. Did not inform me that my order was being held up and the manufacturer reached out even though this was being purchased thru gordo sales. No one ever once reached out.

Unfortunately, I have to leave a poor review of this company. After purchasing and using a chemical tote heater one time, the heater stopped working. I sent the heater to Gordo to troubleshoot. After several attempts to get a replacement, repair and/or refund, I just kept getting excuses. They would never return my calls; I had to call them EVERY time. They said their supplier of the equipment wasn't supporting them. Well, that's not my problem. That's Gordo's issue to deal with their supplier. After spending $1,000 on this equipment and waiting over a year, I really feel like they should have done something. Buyer beware.

My Church purchased a baptistry heater. When it arrived, it was badly damaged. Shipping was arranged by Gordo Sales and they would not replace it or refund it and would not help on trying to make a claim on Shipping.