Annoyed faraway C.
Great customer service
I purchased a pair of pods a month ago and paid for express shipping (3-4 days shipping). It’s been a month. I have not received anything. I wrote in and didn’t hear back from the staff. I bought them because I wanted to go travelling and now that date has come and gone by. This is not the first time it’s happened. Extremely upset. Please look into your shipping options, please reply your customers quickly and please give me a refund asap. UPDATE: The staff got back to me and refunded me for the shipping. I received the pods a month after I ordered them. I appreciate that they were responsive and did what they could. Customer service is excellent.
Response from GOpure PodApr 21, 2026
Thank you for updating your review! We greatly appreciate it. We apologize for the delay with your Pods and appreciate your understanding as we collaborate with our international shipping partner to enhance our delivery process. We're glad our team was able to assist you with the shipping fee, and we're thrilled to hear that you found our service helpful. Enjoy your Pods on your next adventure! If you need anything else, please don't hesitate to reach out.