gopurebeauty.comReviews of gopurebeauty.com

Response from gopurebeauty.comApr 14, 2025

Hi Jodi, Thank you for your feedback. We're truly sorry to hear that you didn’t experience the desired results with our Neck Cream. We’ve processed full refunds for both your January and March orders in line with our 60-day money-back guarantee. Additionally, we’ve confirmed that your subscription has been successfully canceled. This means no future orders will be placed or charged unless you choose to make a new purchase. We sincerely appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out to us at [email protected] — we're always happy to help. Warm Regards, The goPure Beauty Team

Response from gopurebeauty.comApr 14, 2025

Hi, Thank you for sharing your feedback. We're truly sorry you have not seen results, and we haven’t been able to assist you with your refund just yet. We had requested a bit more information (your email address would be enough) to locate your account and process the refund, but we haven’t heard back. We’d still love the opportunity to resolve this for you. At your earliest convenience, please reach out to [email protected] so we can complete the refund process. We appreciate your patience and look forward to hearing from you soon. Warm regards, The goPure Beauty Team

Response from gopurebeauty.comMar 13, 2025

Hi Janet, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced while trying to cancel your subscription. Your Neck Cream subscription was successfully canceled in November. However, when you placed an order for the Firm & Lift Serum and Anti-Wrinkle Moisturizer, it was processed as a subscription, which is why you received recurring shipments. We want to assure you that you are no longer subscribed to any of our products, so no new orders will be automatically placed, and you won't be charged unless you decide to place a new order in the future. We truly appreciate your patience and understanding. If you have any questions or concerns, please don't hesitate to contact us at [email protected]. Take care! Best regards, goPure