goprogram.comReviews of goprogram.com

Zero stars. Including wanting to file a grievance. I waited 20 yrs for child support owed to me and cannot get on the web. Cannot withdraw cash. Same issues that everyone else has listed only I cannot pay any of my bills, rent or anything because it requires a routing and account number which from my understanding you access online. When I use the don't know password option enter the card , and code, my ssn and dob it tells me information not found. I spent 4+ hrs today talking to Wisconsin Douglas county child support, other customer services numbers, the issuing funds that transfer it to the card. Nobody can help. I called the 877-253-3686 at total of 18 times today trying every key option to never reach a live party. I want to transfer my funds out of there. It's my families money. There should be no fees, or daily limits , etc. I want answers and resolution. I then talked to a supervisor at 800-991-5530 and was promised that someone from way2go would be calling g me to help me today and they never did. This is not okay. Something needs to be done and Superior Wisconsin-Douglas County child support needs to find a better company and bank to do business with.

Worst customer service ever. Not only was I on hold for over a hour. Customer service rep was knowledgeable at all. I did a transfer wanted to cancel she’s telling me it never happened because my balance is still the same and I explained to her it did so she said no it wasn’t successful and to wake up this morning and it went through. SMH

They have the absolute worst service. It is near to impossible to do any transactions that are online. There is no way to verify and unlock a card. They lock your card and say it’s for your protection and the lock is for 24 hours. In case of an emergency this is by far the worst card. It can’t even be added to Apple Pay which is laughable. This is not the way to go to receive your support payments. Do better cancel this company is immediately!!!

these people cause more of headache than anything in my life cant renew cards cant update an address change wont transfer your money its a big joke I will never in my life recommend them or use them again in my life I hope you all see this review and never used them but good luck to who already used them .

0 stars if I could. The customer service is horrid. The wait time to even talk to someone is over an hour. Today it was 2 after I was promised something and waited to weeks after verifying with two different people, it never happened so again I had to call. Asked about it and she kept interrupting me followed by hanging up on me mid sentence. This was the second time I had that happen. I can’t believe they are still a program running it the way they do. I guess anyone can keep their job talking to customers and treating them like that there. What a shame.

I wanted to give 0 stars but it won’t let me!!! Called for a transaction I didn’t recognize after repeatedly asking the “customer service representative” NOT to cancel my card at the moment I wanted to verify with Amazon.com, (which is all she could tell me the transaction was from), I would call back if it wasnt my transaction. She CLOSED my card anyway. Now I have to wait 7-10 days and couldn’t even get it expedited without paying $18 thx “customer service” supervisor! So disappointing people don’t know what ur going through to need that $$$ thank God for his blessings!!! but the “customer service” sucks!!!!

I began using the way2go card back in December of 2024 and have experienced NOTHING BUT ISSUES. The app glitches repeatedly to the point of being unusable. The customer support is completely voice automated so speaking to real human is a 0% chance. They put you through absolute hell to move/transfer any funds you have to another credit/debit card. I could go on for hours, do not trust this company it is completely operated by thiefs and robots. I will never bank with Way2Go ever again!

The card program is SLOW. The EDD can deposit funds on your account and it can show on your card transactions as a deposit, but, however, it will not reflect on your card balance. The personnel is very incompetent and doesn’t offer any corrective process for the delays. I give the only True Option not available on the Review Dashboard: 0-Starts👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 Bank of America did it better.