goprogram.comReviews of goprogram.com

This Way2Go program is a joke. The only reason I gave them 1 star is because I had to in order to leave this review. They don’t deserve any stars. If you receive child support and it’s deposited on this card, change immediately to direct deposit to your bank. I made a purchase to a merchant who canceled the order and advised that the money would be refunded back to my account within 7 business days. That time came and went so I called the Way 2 Go customer service and was told it would take an additional 5 business days to get the money which I thought didn’t make any sense, but gave them the benefit of the doubt. Here it is 30 days later, I still haven’t received my money, and the charge is still pending. At this point I feel like they just took my money and not giving it back. How do you explain that you receive the money back from the merchant, but you haven’t given it back to me. I filed a complaint with the Better Business Bureau, which was of no help. I will be taking further action because I refuse to let someone just take what’s rightfully mines and allow it. The money we’re receiving on that card is child support meaning it’s money to help take care of our children so how dare them not give that money back. I could only imagine how many people are dealing with this same issue. They have the right one because I won’t stop until these people are held accountable for their actions.

THS COMPANY STEALS YOUR PERSONAL INFORMATION!!! If there was a button for ZERO stars, I would have chosen that option. I have a way2go child support card. I have been trying for 3 MONTHS to get my card activated. I have sent in EVERY piece of my identification. I then was denied that I am WHO I am..then was told they have NO IDEA who has a copy of my birth certificate, my ss card, my drivers license, AND my passport. This means, someone, (Unknown) has access to my confidential information, and are possibly using my identity. I still am unable to access my money (I have an autistic son, who needs medical care) which now has a balance thousands of dollars. I am SOOOOOOO angry, frustrated, and fed up! I contacted my state, and they have begun an investigation, but I still do not have access to my money!!! If you can avoid this card, this company, PLEASE stay FAR FAR AWAY!! They might possibly be using personal information in an illegal way. I am hoping my formal complaint with the State, will end their contract! DANGEROUS COMPANY... ILLEGAL ACTS!!!

DO NOT USE THIS COMPANY!!!!!!!! 4 CARDS SHIPPED OUT TO THE INCORRECT ADDRESS. SOMEOME ATTEMPTED TO ACCESS 4 WEEKS OF CHILD SUPPORT PAYMENTS. I STILL DO NOT HAVE A CARD OR FUNDS AFTER A MONTH OF CALLING THIS COMPANY.

Worst card bank. Good job on scamming state governments into stone age technology. No access to a live customer service resource. App is terrible and provides no functionality.

The Fraud Supervisor Latararsha was very rude impatient and not in compliance to assist me with a card that is not working overseas or in the states as an online transaction. I was on the call for 2 hours with a very professional and patient representative prior ro be trasnferred to the supervisor from the fraude department Latarsha . She need to be trained to be more patient empathtic and understanding. She was very rude. She stated that one of her colleagues place my card on a white list which she stated is not done anymore also she stated that I need to have a decline tranaction before she make any changes in which i told her i did .I did an online transaction on western union stating decline and use another card. She stated rudely and abruptly that its was not and stated that she need to depart. She also stated that i need need to make another transaction with the card or use another card since this was not working , after i explain I been using other source of income for months and I need to rely on the money that is on this card and I am currently out the country . Latarsha then proceeded and stated, " Mam there is nothing I can do, U need to use another card. "I express my concerns of her actions and implied that she was rude that she continued to state that she need to hang up the call without resolving the issue with me receiving funds from my account .

This should be ZERO stars. The website NEVER works, you have to keep logging in for hours and maybe it might work once. I’ve tried refreshing the page and it still never works. They charge 50 cents if you want to call the automated number to check your balance. It seems like the website has bugs and is from another country. Why would a government agency like Child Support use such a terrible company to bank with and handle the child support payments?

I have received three cards in a short time (before expiration dates) and I'm hoping this one works. Very temperamental. Also, the website to check your deposits etc., is a no go and has been for at least a couple of months. It's just very stressful and not conducive to my days.

They should not have a major government contract. They lack skillset on how to resolve basic problems. They mailed out an already lock card and 14 agents everything is everyone else's problem game they play with no timely resolution. Of course a manager is not available to provide accountability. Unacceptable. Avoid using this service and company. Provide them requested documents and to lazy to provide resolution. Unacceptable still waiting days on something that should take 5 to 10 minutes to resolve.