Customer
DO BETTER. THIS BANK IS A JOKE.
This bank, card, app, website, and especially the reprehensible customer service reps need to be gone. Gone as in non-existent and out of business. WHY in the name of everything holy the government forces people to use this to get child support payments is beyond the pale. The people who answer the phone, when you can get one to answer, act like you are using their money or that you are some second class citizen who doesn't deserve their time or help. I despise every person I have ever had to have contact with regarding this card and that includes the rude, ignorant, uncaring people at child support services. They're like, not my problem, too bad, use an ATM. As if that actually works every time you need it to. Card is always, without fail, declined for any, and I do mean any online purchase. Fix this absolute mess or at least give the option of direct deposit to personal bank accounts! Stop holding our money hostage to gain the interest from it being stuck in your crappy bank. There's enough problems, using child support money shouldn't be one. Do better.