Gooten: Print on DemandReviews of gooten.com

I have several items in my Etsy shop using this printer Have used them for a few months and I'm starting to think I'm going to have to stop using them. I have 2 orders that have issues and I cannot receive a reply. One they sent a short sleeve shirt when the order was for long sleeves. The other a size 6 month was ordered and they received a 12 month. I understand mistakes happen but not replying to my requests for help for 2 days is not acceptable. I have customers who are unhappy and that reflects on me, not Gooten. I'm giving them one more day to respond and then I'll be looking for another provider.

I absolutely hate them! I was looking for a company to do my POD and ordered samples. There was a mix up in the shipping and I've been trying to contact them. They have ZERO customer service! Beware! They have my money, I have no product!!!

Started my yoga mat store ... have been having issues and have reached out to Gooten 7 times , it’s now been 4 months still no reply ... it’s like they have left their whole business —- BEWARE! The website will probably shut down very soon I’m sure , they are clearly scam artists , stealing people’s money and not shipping products , they should be ashamed

Customer service does not exist. Do not reply to emails for weeks sometimes months. Yet they have the time and audacity to reply to my Shopify review within an hour with a copy pasted reply. It is not difficult to fix this problem but their management seem inept and unable to deliver basic customer service.

And just when you thought they couldn't go any lower. They have started to use a new tactic now. They mark your order as shipped but they don't actually ship it or have it fulfilled, they just create a shipping label with the courier, that way they receive a tracking number, after that, they mark your order as shipped and add a tracking number. I have an order that is marked shipped two weeks before they actually shipped it and a lot of orders about a week or more and a lot of them still waiting to be shipped but marked shipped long time ago. It would be good if I could attach screenshots to show it.

During COVID-19 they said 72 hour customer service response time. This is a lie, it's more like 10-15 day response time. It's ridiculous. T-shirts take around 20 days to produce now. Stay away.

The only plus about this company is that they have a large selection of products. However, you'll have a difficult time using them if you want to connect them to any ecommerce site. Even if you complete syncing your shops, there is a good chance that Gooten will not recognize your customer's orders on the back end - and don't expect any apologies. You'll have a lot of manual ordering to do on your own. If you need to use Gooten, I'd recommend avoiding their customer service team even if you have an issue. Try to manually work around it. I did not take my advice and unfortunately while they were working on a shipping issue for one product, they deleted all my product designs.