Gooten: Print on Demand Reviews | Read Customer Reviews of gooten.com

Gooten: Print on DemandReviews of gooten.com

3.8216 reviews
IT & Communication
W 57th St 142, New York, New York

Directions Website

Gooten: Print on Demand

About Gooten: Print on Demand

Gooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.

Gooten: Print on Demand (gooten.com) has 216 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: gooten.com
Website: gooten.com
Category: IT & Communication
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 64% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in IT & Communication, New York

Directions Write a review

Gooten: Print on Demand reviews

Showing 47 reviews with 1 star · Clear filters

Jamie
Apr 29, 2021
Helpful..sometimes
Gooten's support is really helpful - this is more in regards to product support - there have been times where our logos are cancelled and we are not notified. Some time goes by and we check-in and learn that it has been cancelled. This causes frustration for our team and for our member. Please alert us if a logo is cancelled instead of us having to reach out to you, especially after a couple of weeks/months. Thanks!
Response from Gooten: Print on DemandMay 7, 2021
Hey there! We are very sorry to hear about your experience. We understand your concern regarding our product support, it helps us a lot to hear about these types of issues and experiences so we know how to help you and how to better ourselves for the future. Thank you for your patience as we work this out.
Report
Chad O.
Jan 10, 2021
Garbage quality T-shirts when I used…
Garbage quality T-shirts when I used the service, calendars with astronomical shipping costs. One of the worst quality of print I’ve ever seen in my life. Use this service at your peril, can do serious damage to your reputation with customers.
Response from Gooten: Print on DemandJan 11, 2021
Hi there, thank you for writing a review. We are sorry to hear you haven't enjoyed working with us but we appreciate the opportunity to be able to see what places we need to improve. As we always say it is important that our customer support team is notified about these experiences so we know how to correct it. Please submit a ticket through our help desk so our support team can investigate it further. We are so sorry for the inconvenience, we appreciate your patience!
Report
Ankur T.
Dec 19, 2020
Worst POD Company
Worst POD co. I ever worked with, I ordered 4 different posters one of them say said it is delivered and I never received that and another one is still on transit for the last 4 weeks, I will suggest you guys don't use Gooten for its prices because it has the worst services and you will lose your reputation with customers.
Response from Gooten: Print on DemandJan 4, 2021
Hi there. Thank you for leaving us a response. We always appreciate getting your feedback to note ways we can improve. Please submit a ticket through our helpdesk so our customer support team can assist you in correcting your experience. Thank you for your patience!
Report
Brody B.
Dec 16, 2020
Terrible company
Terrible company. Shippe the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial prood) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. i have asked for the manufacturer but gooten wont give it to me because they know they are a P.O.S. company that deserves to be bankrupt. and would lose all their customers because they are terrible. I have had so many problems with them. Just find another site if you can. They do not treat their customers well and DO NOT DESERVE YOUR BUSINESS. This company makes me so mad i had to share this.
Response from Gooten: Print on DemandJan 4, 2021
Hi there! We apologize for your experience and understand your concerns. Our helpdesk is available for these type of circumstances and can assist you in correcting the problem. Please submit a helpdesk ticket so we can evaluate your situation and correct anything on our end that we can to improve your experience. We deeply apologize and thank you for being a Gooten partner.
Report
Konstantina Antonopoulou B.
Dec 14, 2020
DO NOT USE THEM
I use this for my Etsy shop and they have put my business in a very awkward position with my clients. I have had to give so many refunds because I cannot solve any issues since their customer service is nonexistent as others have said. They mark my orders as shipped and then they get stuck on pre-transit" for weeks! Basically, UPS never receives them (have checked with them) and Gooten just creates the label. My items seem to be lost, my customers annoyed, I am losing money by giving all these refunds and I get no response or no resolve from Gooten. And if they ever respond, how useful will it be if it takes a month? I've already lost my client, money and shop rep! DO NOT USE THEM!!!
Response from Gooten: Print on DemandDec 15, 2020
Hi there. Thank you so much for leaving us a review as we always like to get feedback on the ways we can improve. We understand your concerns and frustrations! Gooten has a very thorough process to ensure our quality, manufacturing, shipping, and production are up to our high standards. These intense processes are how we maintain an overall low product issue rate. We are disappointed to hear your experience has been negative. Our customer support is available Monday to Friday 9AM-5PM EST with an SLA of 72 business hours. That given time frame is when we can guarantee our support team is able to get back to our partners. As far as shipping and production we keep updated times for these on our site which you can reference as needed. If there is ever an issue in the future with shipping, or anything else, please submit a ticket on our site and our customer support team would be happy to assist you. We hope this information helps you better understand the Gooten process. Thank you!
Report
J C.
Dec 7, 2020
Do Not Use
I will give 0 star if I can. This is outrageous! One of my family members ordered an item from my store. It came in 17 days later with a very cheap quality and misprinted item, nothing like the mockup on the website. Completely unacceptable printing quality. I have two other customers ordered the same item that can not be canceled now because there's no service. I am very worried about the reputation of my shop at this point. To save you some embarrassment, do not trust this company!
Response from Gooten: Print on DemandDec 8, 2020
Hi there. We deeply apologize to hear about your experience with us. We value any feedback we can get as this provides us direction on where we can improve. With any item you are unhappy with please make sure to submit a ticket so our customer support team can assist you with fixing the issue. Our Gooten quality control process is extensive to ensure that the quality of our products is the best it can be, so we definitely want to learn more about your experience to correct this for you and anywhere along our process. We hear your complaints and understand your concerns. We deeply apologize for the worry this has put on your shop. We recognize small businesses are so important and we want to make sure we are a positive attribute to our partners and not a negative one. Once you submit the ticket our support team would be happy in working with you to correct these issues. We, again, deeply apologize. Thank you for your patience.
Report
Nick L.
Oct 21, 2020
1 Year falldown
1 Year ago, I would place 10-30 orders a day with Gooten, they were brilliant! 1 Year later they have fallen HARD! Website shows 1 Day production times, i am now on day 14. Orders arent turning up and they ve changed their customer support service and its gone to the dogs. When you do get a response, the team are nice and friendly, but hands are tied. I understand COVID 19 was a hard time, but other suppliers are super fast, incredibly efficient and Ive been really lucky to have a fall back. For Gooten, in this scenario, moving the company backwards will be better than moving forwards.
Response from Gooten: Print on DemandOct 26, 2020
Hi Nick, we would love to discuss this situation with you and understand more about your scenario. Please feel free to reach out to our support team with your order numbers so we can investigate this matter further and see where these long production times are coming from. We are always striving to provide the best possible place for our partners to succeed, so thank you for providing feedback that way we can continue working towards making Gooten the best it can be!
Report
Jeff S.
Oct 12, 2020
Horrible, Slow, Embarrassing Customer Support
If you value your time or have a company that may suffer from unexpected and indefinite delays, DO NOT GO WITH GOOTEN. They cannot even service the simplest of customer support requests. For example, when you place an order on hold, they force you to go through their customer support ticket system to change the order status back to 'In progress'. However, as many other people have noted, THEIR CUSTOMER SERVICE IS NON EXISTENT. It takes days/weeks, not hours or minutes, to service issues that are trivial in nature (like changing order status). Whoever is in charge of customer support needs to be fired, there is no excuse with modern resources for trivial support requests to take days. I REPEAT. DO NOT RISK IT.
Response from Gooten: Print on DemandOct 13, 2020
Hi Jeff, I am happy to talk any time about your concerns over customer support and learn more about your situation: [email protected]
Report