Gooten: Print on DemandReviews of gooten.com

I've been using Gooten for several years. Haven't had huge problems except for their confusing tool/interface for creating products. Except lately. I have been selling holiday greeting cards for a while. These are the kinds of things you need to turn around fast without any delay, because the customers send them out to friends and family before the holidays. Suddenly, orders were failing and prompting me to re-upload images. Sometimes that worked, sometimes that didn't work. I had no idea why. Tried to get the customer support reps to help me fix the root cause but they kept telling me how to upload images in a different tool. The error and status messages are mostly useless. I scoured my products, making sure they looked ok. Made a manual order. Still, there were issues and I have no idea what they are. The only thing they will tell me is that image dimensions are wrong. Even though sometimes it goes through, sometimes it doesn't. I'm really at my wits end now. I know customers are going to be angry at the delay and I can't get better help from the Gooten team. I will need to remove all cards from my store. Edit: I created a duplicate order like they told me to, because the original order didn't go to production for three days on the last try. It's important to note that the "cancel" button was disabled on the original order the entire time. Well, the representative emailed to tell me that the original order went through (miraculously without my involvement). And also, to my horror, the duplicate order I created also went through. So now I am out of time AND money. But the customer gets double what they paid for.

I was a partner for several years and they went downhill, and fast. Had over 50 orders not fulfilled. It’s like they fired everyone and then rehired their employees back after an acquisition. They are making podcasts on how they care about customers but it’s all talk. Take your POD business and run, Gooten/Taylor can no longer be trusted.

can't see their prices to even consider them as an option unless you have already a store...

late shipment - with no support Why this order is too late for shipping? I and my customer waited too long. Even though I chose Expedited Shipping. But now it's still not shipped!??? Why? The customer has requested a refund for this order. What do you want me to do? I trusted you and look what you did???? They said 0 - 6 days and now it's 10 days and it hasn't shipped

Absolutely awful. I’ve used Gooten for years and have forgiven their horrible service every time (wrong products shipped, horrible quality, interface glitches, the works). But this year take the cake as well more than 50% of my holiday order was messed up and customer service didn’t care all that much to help. Response times from customer service teams take days and days and when you finally speak to someone it feels like they don’t care about fixing their mistakes at all. Soooo many other POD companies out there with growing product inventories that deserve your business more than Gooten.

Terrible resolution when issues arrive. I have had an order at nearly a month of delay now due to multiple errors on their end. Customer service is extremely slow to respond and offers little resolution unless you make a bigger fuss. Once you think they’ve resolved it, more issues come up. I would caution doing business with them, it will negatively affect the reputation for your business. *Update* Finally received a response, many apologies for the first error, but not the second and no resolution still. Sitting at a month of delay.

I am done with trying to mess around w/ Gooten to save $2. Their interface is terrible, I spent a good hour making a new product and could not find how to push it to my shop. Back and forth, here and there. Then they have it in my "Store" and "Storage" and they're different, of course because - it's Gooten. So in trying to push the correct one, I delete the Incorrect one, which of course DELETES BOTH. So now I have nothing for time. DONE. Done with them. PLUS they're slow as h*ll.

Gooten told me they are ready to work with me in a dropshipping way only in case I have more than 100 sales a month. So, as a new seller on Etsy, I have no chance even to try it. Totally disappointed.