goopReviews of goop.com

If I could rate no star I would. I got charged $71.40 in duties and taxes upon checkout and was assured no extra fees collected upon delivery. DHL courier contacted me to pay an additional $103.55 for duties and taxes UNPAID! They even sent me a picture of the waybill saying I did not pay these. I have sent several emails to Goop regarding this and haven’t gotten any response. I have phoned the customer service line and get an answering machine mssg directing me to email different departments. They DO NOT answer the phone nor do they have a live chat widget on their website that they say you can talk to. On top of everything if I get my order returned, Goops return policy says they keep the duties and taxes collected! How can they keep the $72.40 that they say on the way bill was not collected? I have been a subscriber since inception and a supporter and have enjoyed the relevant newsletter content. But I intend to unsubscribe and not order anything again from them unless they can resolve what they’ve done here and offer some goodwill to this enormous inconvenience I have experienced!

Ten days ago, I paid $25 for expedited shipping on an item that was supposed to take 1-2 days to process. After emailing customer service earlier this week, I have still heard nothing about the order or when it will be ready to ship.

Absolute scam

I have been a loyal customer of Goop for over 10+ years & for most of those years they were an excellent company that stood by what they sold & honestly seemed to care about their customers & the relationships. In more recent times the past 3 years their customer service has dropped off completely. Now they treat customers like myself like I should be so lucky that they would even sell their overpriced products to me & should they make any error of any type it is my fault. They no longer have a working customer service phone number-PERIOD. The phone number they provide to customers online & to the credit cards/Paypal/Afterpay etc. is the same phone number so no one can reach a live agent. When you call the number provided it directs you to email them. Upon emailing them you will get a basic/generic email stating someone will be in touch with you in 24 hours. Well that is a lie.My final decision to breakup with GOOP was because I ordered close to $1200 in merchandise. In GOOP land that is like 3 items. I checked out through PayPal and it immediately redirected to Goop stating “purchase complete”. A few weeks go by and no delivery. Long story short GOOP shipped & billed my order to an address they had on file from 7 years ago. I buy stuff from them monthly so this struck me as odd. PayPal & my bank confirmed my shipping & billing address to be my correct addresses & did not understand how GOOP could make such a careless mistake. Though GOOP knows they are in the wrong they refuse to help me or work with PayPal dispute department. It’s like they want me to have to suffer through the entire process time it takes for PayPal to do their discovery, which PayPal has already said based on the situation, tracking numbers and so forth the claim will be in my favor. The card I used through PayPal is prepared to not only reverse the charge but file fraud against Goop for their clear deception, billing an address that doesn’t align with my card, and the dollar amount attached to the order. When Goop finally decided to grace me with a response it basically said ‘to bad for you we billed & shipped & now it’s up to you to contact USPS to work on a claim. Have a nice day.’ The address they sent it to isn’t even in the same city, USPS doesn’t work with buyers only shippers. GOOP knows this. So now I am out $1200, the misery of knowing they messed up & have no intention of fixing-essentially stealing from their customers. THEY HAVE BECOME A FRAUDULENT, scam of a company just like their owner. I KNOW I will eventually get my money refunded but it was a hard decision to breakup with them. So unless you want to be overcharged for “GP Picks”, get emails that are nasty & condescending I would literally say steer clear. How could a company that I’ve bought thousands & thousands of dollars with be so arrogant & flat out rude. They act like they are the only high end company around & it is gross. Seriously, I now know why ppl dislike Paltrow so much. She has zero respect for her customers & shows. I am writing this simply because they have really offended me & they literally do.not.care. It’s like they think it is funny I have to wait out the dispute timeline before I get a refund. That is sick. It may only be $1200 to them but that amount is not something to play with. Honestly, suggesting I drive to address they shipped it to in another city to ask the person who lives there to give me the box. Does this sound like a company that cares about their consumers (ESPECIALLY since they know it was their mistake). Buyer beware. Never buy from GP, Goop or her other sister companies unless you want to have spent $80k in 10+ years to only then be treated like a joke. Really, really disappointed as it was my favorite.

I bought three (3) products from GOOP ... facial soap, moisturizer and exfoliating products. NOT at all happy. Why would a very famous movie star put her name on a billion dollar skin care product line without true great results? For more money and less time working in film? Aging? It's really sad. I give the GOOP product 1 star... if I could give it zero I would certainty. Please ladies save your money. Do your research. It's another that ends up in the garbage or given away to good will for less fortunate women and men.

Customer service is hard to receive... clothing items arrive but not as described!

I bought the goop glow toner at aTJX and the product is full of insects. I reached out to goop customer service and they refused to do anything and told me to go back to retailer. I have photos if interested.

I purchased the "G. Label by goop PANELLA SQUARE-NECK DRESS," which was a FINAL SALE. It arrived dirty and used; there were no sale tags attached. Several emails with images of the dirty dress have gone unanswered. Then I tried calling during their business hours, nope . Then I tried messaging them on social media, nope. From the reviews I guess I'm stuck with this beautiful, but dirty dress, that I'll have to pay to get clean.