Kent
Good Multivitamin
The vitamin is working out well. I’ve been giving this multivitamin for about 6 months. I’m disappointed I didn’t get a notification before the recent order was shipped out. It’s too early, and I would like to have postponed it. No subscription notification was sent to my Inbox nor my Spam folder. The owner said they send out notifications before an order is shipped and to check my Spam folder. Finally, I still was confused about the charge coming through my credit card as Illuminati Capital. Just like the first charge months ago I googled this company. The owner quickly responded and clarified the issue.
Response from GoogipetSep 18, 2025
Hi there, We’re so glad to hear that the multivitamin has been working well for your pup these past six months—it means the world to our little family business to know we’re helping dogs feel their best. 💛 I’m truly sorry for the hiccup with your subscription notification and the confusion around the billing name. We do send reminder emails before each order renews, but clearly something slipped through for you, and I can imagine how frustrating that must have been. We’re already looking into ways to make our reminders even more reliable (and easier to spot), so you always feel in control of your schedule. As for the “Illuminati Capital” name on your statement—that’s the parent company behind Googipet. I know it can look confusing at first glance, but you did exactly the right thing by reaching out, and I’m happy we were able to clear it up quickly. Thank you for your feedback—it helps us improve not just our products but our service too. We’d love to earn that extra star from you next time. With gratitude, Michael, CoFounder