Brooke C.
Received order two months late
Received order two months late. I contacted customer service and they said they would send two orders at no cost and never received them.
Response from GoogipetOct 27, 2023
Hi Brooke, I apologize for the issues with your order. We shipped out your order on time, but unfortunately UPS was unable to deliver. To remedy this, we sent you 2 free bottles, and upon checking were also never delivered by FedEx. Unfortunately, the shipping is out of our control once the product leaves our hands. I wish you would've reached out again and notified us that you didn't receive the 2 free bottles as we could've contacted FedEx and had these re-delivered. Again, I apologize for this whole fiasco and want to make this right. Please reach out to us again and we can resolve this!