John El M.
Overall
Overall, my experience has been positive, largely because of my project manager, Haley. She has been professional, responsive, patient, and a pleasure to work with throughout the process. She consistently answered my questions and helped move the project forward, and I truly appreciate her efforts. My only significant concern has been the sales process. I repeatedly explained that I did not need assistance with cover design or artwork at this stage of my project, yet those services continued to be emphasized as part of additional pricing. I never felt that my comments were fully heard or understood. I would encourage a more consultative approach—listening carefully to an author's specific needs rather than continuing to promote services they have already declined. Overall, I appreciate the work your team has done and am especially grateful for Haley's support. My hope is that future authors will receive the same level of attentive project management, along with a sales experience that feels more personalized and responsive to their individual goals.
Response from GoodspeedpublishingAug 1, 2026
Thank you for your thoughtful feedback and for recognizing Haley's professionalism and dedication. We're delighted to hear she made your experience a positive one, and we'll be sure to share your kind words with her. We also appreciate your feedback regarding the sales process and understand your perspective. Your comments are valuable and will help us continue improving our consultative approach. Our consultants recommend services based on each author's project needs and goals, but these recommendations are always optional, and authors remain in complete control of the services they choose. Thank you for choosing Goodspeed Publishing. We wish you continued success with your book!