GoodmanhomesolutionsReviews of goodmanhomesolutions.com

Goodman home solutions was assigned through my extended warranty company. They have been horrendous to deal with. It took over 3 weeks to get an appointment because they only have one tech to service the Charleston area. On the day of the appointment, the tech doesn’t show up and I’m rescheduled for another week out. Finally, the tech shows for the rescheduled appointment, 2 hours late with no phone call. He doesn’t have parts to fix the fridge issue they need to be ordered. Followed up many times after the appointment to see when parts would be in. Today I’m told that Goodman home cannot obtain the parts and my work order was closed. I was never notified of the issue with ordering parts. Absolutely beyond furious. I’d give negative stars if that was an option.

My main home refrigerator stopped working around Christmas of 2025. I called my warranty company they confirmed an appointment for me for the 30th of December with Goodman Home Solutions. The week of my appointment I got them text message not a phone call a text message that says your appointment is January 2nd 2026 (approx). I had to go through Goodman Home Solutions because of my warranty company. This has been the worst experience I have ever had in my life with any type of repair services. Poor to zero communication, poor follow through, makes customers wait long period with appliances and changes appointments without customer knowledge. When I called their phone number nobody answers when you text message them no one answers. January 7th came and I had a guy come out and he was on the phone with somebody I guess they were troubleshooting or whatever and he said oh I have to order parts it's going to be another week and a half two weeks. I'm having to call them and schedule an appointment again when the the parts arrive at my house. I call and make my third appointment. Same guy came out was on the phone again with somebody still my repair was not done. The technician failed to order all of the parts that were needed. Parts were ordered again had to wait another two weeks. Soon as I had the part in my hand I called again for an appointment they told me I couldn't get an appointment until February. I was scheduled an appointment on February 2nd, however on January 29th or 30th I got a message that says your appointment is scheduled for February 6th. I messaged them back and said my appointment is supposed to be on February 2nd. No response. Several phone calls were made nobody picks up the phone. I called my warranty company on the 30th and filed a complaint I was told somebody would get back with me nobody got back with me. I then received a voice message which they never let the phone ring they went straight to the voicemail prompt and left a message stating that apparently there was an issue on the appointment that they made and confirmed and that now my appointment was on February 6th between 1:00 and 5:00 p.m. I get a message on my phone that says the technician is one stop before me I get another message that says the technician is in route at 3:42 p.m. at almost 4:30 p.m. I called the business's phone number multiple times finally got to speak to somebody and of course they can't tell me when the technician is going to be arriving. So the technician finally arrives at almost 4:45 and states that they're outside. So I'm waiting for them to come inside I have to go out there and let them know to come inside. The technician that showed up was not the original technician which I was very thankful for. Because that technician had no sympathy had no compassion that a family had no Refrigeration for over 35 days. The technician didn't even order all of the parts that were needed. The technician, JR ( I believe was his name) that showed up on February 6th 2026 , was very helpful he was very quick to get my refrigerator working. He explained what possibly happened and showed the parts of how this could happen what happened and that he was going to get it fixed. I am very thankful for this technician. If it was not for Jr, I would still have no refrigerator.

Twice Goodman Home Services did not show. The third time he was late. He arrived and was insulting of my home electrical. He was insulting of my use of my new green pans. He was extremely rude trying to provoke an argument. He refused to answer questions on what he was doing. He was not knowledgeable nor friendly. He refused to give me his name. He finally said Ollie after repeating questions. He refused to say what was wrong with my cooktop. I have never had such an awful experience with a service company.

Customer beware! This vendor does not know what they are doing. Goodman Home Solutions was sent out by my Home Warranty provider(Cinche) which I had originally made the claim for my home refrigerator 11/30/2025, we are now 02/01/2026 and still no resolution. Goodman has come out 4 times missed the first appointment completely no call, no show and when we called to complain and or question they said their tech had a medical emergency. No communication what so ever. I have went round and round with Cinche that I do not want them back and they too give me excuses and no straight answer. This is an essential appliance and need resolution. Their tech(Steven) latest excuse was that he had the wrong refrigerant and he would be back only to reschedule for another week! This is the most unprofessional group and they should have all their licenses and permits pulled. Someone should investigate their business and work practices. If they assign you this vendor you should contest immediately!!

We came here for our winter home vacation and the fridge was out so I called my home warranty and they made authorization for Goodman. We would do without our refrigerator for almost 3 weeks before they could get here. If you see their name hang up and call your warranty back or find someone for yourself. Goodman sucks! Don't believe anything on their advertisement page about their quick and fast service.

Totally unreliable. They rescheduled my appointment 4 times-4 time I was told tech enroute-never showed. Left telephone message for Good Home expressing frustration with their service. Following morning tech called saying he’d be there shortly - when confronted regarding failure to make scheduled appointment he stated that he came & no one was home-Flat out lie! Followed was call from GoodHome responding to my phone message. The excuse given was that tech “has a lot of territory to cover.” First service request was 7 weeks earlier.

If I could leave a 0 star review I would. They came out a week after Frigidaire initially assigned them the case. They ordered the parts to be delivered and scheduled an apppointment for a week later. Today is that day. No one came. I contacted them and they made excuses saying that they needed prior approval and that they now would come another week from now. Had this not been assigned to them directly from Frigidaire I would NEVER use this service. Clearly from other reviews, this is their MO.

Came to replace the ice maker in Whirlpool fridge. Guy stated he had never worked on the model so brought up YouTube. After struggling for 1.5 hours, said it was fixed and said to wait 24 hours before trying. Now I know why he said to wait 24 hours. Because not only did he not fix it he actually broke it. And he didn’t even turn the water back on. This was 2 days before Thanksgiving. I called and scheduled another appointment. 2 days before that appointment I got a call to reschedule saying the tech had a family emergency. I said ok. Then I got a text rescheduling the appointment for after the new year! I call whirlpool (I’m still under warranty) and requested a new company. It’s finally fixed but Goodman keeps sending me text messages rescheduling my appointment. When you call to speak someone they put you on hold for long a time and tell you to go chat on their website. Tried doing that but it says to try again later. Worst customer service ever. Techs have no clue what they are doing and break things. And the tech knew he broke it as he didn’t bother to remove the broken piece or even mention it. He just laid it in the ice maker). Avoid at all costs. I really hope they spend the time and money to send someone out so I can ignore them!!