GoodmanhomesolutionsReviews of goodmanhomesolutions.com

Sorry excuse for a service company! Save yourself headaches ho anywhere but with them ! Waited 4 weeks to get someone to fix my dryer....was told to have vents cleaned ... spent 500 dollars did it... dryer still does not work! I now have to start over and wait another 4 weeks to get some one back out! I truly despise this company! Please save yourself stress pick any other company!!!!!!'

I concur with other dissatisfied customers of Goodman Home Solutions. I’ve had a multitude (6) of cancellations of poor customer service, and No Shows. Whirlpool should cut ties with this poor excuse of a service provider. If you are thinking of, assigned to, or in a service agreement with GHS run… DON’T DO IT.

Where do I even start with Goodman Home Solutions? This company has turned "home repair" into an extreme patience-testing sport, and I'm officially tapping out.The tech finally showed up... a full week after I scheduled, because apparently urgency is just a suggestion. Then—plot twist!—he didn't have the right part. Shocking, I know. He shrugged, said it'd be another week to get it ordered, and oh, by the way, I'd have to call back in to schedule the follow-up appointment myself. Because why would they handle something as radical as follow-through?So I called. And called. When someone finally deigned to answer, they cheerfully informed me the next available slot was in 10 more days. Ten. Days. At this rate, my broken appliance will qualify for Social Security before it gets fixed.The tech himself? About as friendly as a root canal without anesthesia. Zero small talk, zero empathy, just the bare minimum grunts required to confirm he was, in fact, a human and not a particularly grumpy robot.This isn't service—it's a slow-motion hostage situation where my time, money, and sanity are the ransom. If you're looking for a company that excels at stringing you along with endless delays, mismatched parts, rude attitudes, and customer service that's basically a game of telephone with extra steps... congratulations, you've found the champions.Save yourself the headache (and the calendar blackouts) and go literally anywhere else. I'll be over here, still waiting for a part that might arrive sometime before the heat death of the universe.Avoid at all costs. 0 stars if I could.

Made a service appointment through Whirlpool with Goodman 5 days in advance and took time off work to be home that day. They called the night before and left a message saying that their earliest appointment is 3 days later. When I called back their response was 'too bad, that's their process' and expected me to take more time off work it hopes that they will show up next time.

Awful, and they haven’t even come to my home. Completely unreliable - they have twice pushed back the date of my dryer repair appointment to weeks later than the originally scheduled appointment, including once without notice. You cannot treat people like this.

this is an absolutely horrible company. I purchased an Allstate protection plan through Costco for my washing machine and Goodman Home solutions was the assigned technician. They rescheduled the appointment without notice. The text message they sent rescheduling. It had blank placeholders for the date and time. This is the same type of scam as when you go on their website and you try to leave a one star review and it erases it for “failure to verify the capcha" then they showed up at the wrong apartment and instead of calling texting or emailing me, they took a picture of the front door and left. So I have wasted an entire day off of work waiting on them.

This is a HORRIBLE Company - They did not show up for an appointment to repair our dishwasher and when we tried to contact them the auto response message rattled off their website name so badly that I had to just google the company name. After holding for 45 minutes, I never got a person but, was finally able to leave a message. Meanwhile, I was also trying to connect on the website with their Chat Bot but, it kept saying all agents were busy to try later. In this day and age, if you can't even get a good AI Chat Bot to pacify your clients you are in trouble. It will be interesting to see how much longer you stay in business with this terrible customer service. THEN when I tried to leave a review on their website it wouldn't let me telling me the CAPTCHA verification failed to try again.

If I could give Goodman a Zero Star review I would. - 3 missed appts - sent tech who was clueless - never communicate Shocked they are still in business as they are utterly pathetic