GoodmanhomesolutionsReviews of goodmanhomesolutions.com

This company is the worst experience I have ever had in my life. There is a reason why they only have a 1.2 rating. I bought a new Whirlpool refrigerator because my old refrigerator might be going to leave me without a Way to keep my food safely. IT still worked! The delivery men delivered and set up new refrigerator and took my old one away which I paid for. They told me to put food in after 45 minutes. The refrigerator freezer has never gotten cold. Scheduled an appointment and the day of appointment we were told they weren't coming and we didn't have an appointment that was just the day we had asked for. That's a lie the representative we talked to made the appointment and said it was earliest available. They gave us another appointment two weeks later and we lost all our food. We waited all day but no one showed. My wife called and we were told the only technician in this area called in with an emergency. They couldn't give me a call earlier in the day to let me know. Wasted another day. It's been almost a month since I had a refrigerator and I am still waiting. Can't believe this company has only one service man for Pinellas county Florida and they do Home Depot and Lowe's plus others. I will ask who does service before I buy any appliances from now on. BEWARE of GOODMAN SERVICES

Had a schedule for the afternoon 1-5pm(with confirmation email). I got a text 9am saying the tech was on the way. when called was told my appointment was for the morning and he would not be able to make it out in the afternoon. Had to reschedule for a week later.

They do honor the schedule. Rescheduled 5 times which stretched out for a month with limited prior notice. When I asked to speak with a manager or owner the answer was do not have one. Would not provide any additional contact information. Long wait time when calling them.

This has to be one of the worst service companies I have ever dealt with in my life how they are still in business is beyond me. basically it's been almost one month since I started dealing with them and I still have not had my Repair done. They sent the wrong part twice. They didn't show up once now I'm working on my third appointment how whirlpool uses this company is beyond me so maybe instead of writing poor reviews about this company we should be calling whirlpool or Allstate who is the insurance company that we paid for the warranty.

I wouldn't even give y'all a third of a star much less of one. He'll scheduling is very inaccurate and very time consuming and it's causing me money and I have all the parts in my washing machine. Been there for 5 days. No answer, no email but the technician was supposed to be here today between 12:00 and 5:00 so I took a half a day off from work. No technician. Nothing at all. No call backs. No information but I called y'all yesterday. Y'all said that he would be here between 12:00 and 5:00. No technician at all. It's $45 p.m. I've been home since 12. :00 p.m. waiting on somebody to fix my washing machine that's still under warranty with the 5-year more! Y'all suck

I would give it a zero if I could. Here’s my experience- my Maytag dishwasher broke down and was still under warranty as of early March when it happened. I submitted a claim and GHS was the assigned service provider. I called to book an appt which I did and then GHS called me to reschedule. Then the technician texted me on the rescheduled day to say he would arrive and give me 30 min.notice but then never showed up. Never gave an ETA which I requested. I made several calls to DHS after that and the warranty company, Centricity, but just got the run around. They basically ghosted me and would not answer or follow through on emails or return calls. After three weeks they wore me down so I had to call for an independent service provider. They came the same day. But I’m now out $361.00. Something that was covered under warranty. The interesting thing is that GHS sent a part to our home without telling us or having a technician see the unit. So apparently we were scheduled at some point and they had intentions of coming but never communicated with us about delays or expectations. WTH? Poor communication along with poor management are what I think is going on here.

Whirlpool had me schedule my appointments through them. These people hang up on you mid conversation, extremely long waits, and no one is going above and beyond to make things right. I’ve waited as long as 1 hour on the phone to be hung up on multiple times. Never got my home serviced by them due to them not responding to emails during business hours and then they canceled my appointment after I paid. Now battling a refund that they won’t give me a confirmation number on.

Needed Microwave repair. Went online from Whirlpool site and scheduled repair. At no time did site indicate the cost of visit, but got a confirmation of the repair date and time. Called Goodman this morning to check on costs was informed that it was $129.95 for visit, and upon receipt of money they would schedule repair. I asked the agent what about the confirmation I received confirming date and time. She said its not scheduled till after receipt of money, so confirmation is basically fraud, never really scheduled.