GoodmanhomesolutionsReviews of goodmanhomesolutions.com

We purchased a Whirlpool refrigerator from Home Depot. One of the cooling fans had an intermittent noise that didn't sound correct. A technician came out and was supposed to call prior but did not. He came in for ten minutes and said they are normally noisy. I had recorded sound bytes for him to listen to on my phone. He said he was going to the van to look up any possible notes on my unit. 15 min later, he just took off with no goodbye, no answers, nothing. We called the company back and the lady said she's contact the tech and call us back. This never happened. Very poor customer service!

I purchased a Whirlpool, side-by-side refrigerator through Costco and after installation, I noticed a small water leak in a quick connect that provides water to the door dispenser. I called Costco warranty center and they set up an appointment to have Goodman Home Solutions (GHS) come out and examine/fix the leak. Costco stated that since the refrigerator was new (2 days old), repairs would be free of charge. I then received a text from GHS stating that I would need to prepay $124.95 just to have them come and diagnose the problem. I then called Whirlpool warranty and after an extended time on hold, Whirlpool stated that they were unable to speak with anyone at GHS who was able to assist them. Either GHS are totally incompetent or deliberately does not honor contract warranty repairs.

I have a warranty with Lowe’s and they have a warranty that they work with contractors outside of Lowe’s to come and repair appliances. The guy that showed up to my house didn’t seem very knowledgeable. He also said that my stove was one of the worst those to purchase I kinda ignore the comment just because I need one of the burners to be fixed on the stove and he asked did you know that? He said didn’t the sales person mention that to you? My response was why would a sales person tell me this second of all I’ve owned the stove for sometime so wear and tear is going to possibly happen. I understood after watching him. He either was new or he just really didn’t know what he was doing. I left it alone and he calls me and tells me that the part is going to take 30 days to six weeks and when it’s delivered, they will come and install it. It’s been three weeks and I have had no update. I contacted Lowe’s and they said the claim was closed. I had to open a new claim and requested for them to send me this contractor.

Scheduled through Whirlpool warranty dept on Friday for a Monday appt, no show. Called back Monday afternoon, they claim they never received the appt. and set a Tues appt. Goodman then sent a text asking for a $125 fee and then another text for a Wed appt. Called them AGAIN and they said they don't assign appts, they have to provide them. Cancelled and called for a different company all together.

Normally don't post bad reviews but feel compelled to warn people away from using them. Not sure why whirpool would use them- and whirpool when I let them know the situation could also care less. My washer broke on the combo unit. The customer service is terrible- started with a missed service call date. Finally showed tech has to evaluate, then come back for repair. Tried to do load of wash as soon as he left- unit still broke. Called them right back, had to leave message. Emailed them a picture to show was still broke. After no response and multiple calls, leaving messages I finally got ahold of someone, a mumbled sorry and then I was told to call whirlpool as the ticket was closed. After a 40 min fight they scheduled to come back out. Tech was super nice but had no idea why the washer wasn't working, said he'd tell whirpool it was unfixable and get back to me. GHS then scheduled me a return visit without consulting me- I was out of country- took multiple calls and email/texts to reschedule. Rcvd confirmation rescheduled. However tech still came, tech had no idea what issue was, said he had no one to call to find out. Tech also threw in a load of clothes which ruined them as he didn't do anything to unit to fix. No one at GHS has record of the tech coming but I rcvd email confirmation that he had been to my home. If a part is backordered they won't order the rest of the needed parts till the BO one arrives- further delaying service. It keeps going on like that, no one at GHS knows what's going on- records, dates are wrong, parts and scheduling are a mess, and communication is auto sent emails. Customer service is a oops sorry and that's it. I've asked for call backs and to speak with managers and only today has it actually happened after 3 different requests over 5 weeks.

This is the worst company I have dealt with in my 65 years on Earth! Their own website grays out the submit button for a one star review! You will not have a good experience with this company that takes your money up front before the service call...think about that! There's a good reason for that...for their benefit...not yours!

So bad it makes you wonder why KitchenAid would use these people. My dishwasher never worked. KitchenAid sent Goodman to fix it. Three visits later no resolution and one million excuses. Ordered the wrong part twice. Called now as the technician stood us up earlier today. Abagail in the Philippines said we were sent a text rescheduling for January 6 which is an outright lie. Now waiting 25 minutes and counting for Rose the manager to come on the line. Do not ever use Goodman.

Washer has been needing a pert for over two months. They closed the ticket because the tech quit/got fired, I don't care which. So they closed my ticket instead of giving it to another tech. I was on the phone with a woman who was not much help at all. She hung up after putting me on hold twice. Second time I asked to speak to a manager. There is no reason that I need to keep following up with you when the service is in your hands. This makes the 3rd time I have called Goodman. I do not recommend them! I do not want them back in my house! Wife said he came back out with wrong parts the second time. Incompetence is running rapid lately in America! This company has proven that with no communication, lack luster customer service and the fact she wanted me to just go back to Lowes and start the process over so they could get another ticket started. The LAST ONE SHOULDN'T HAVE BEEN CLOSED! The work is not complete. Never use Goodman Home Solutions!