GoodmanhomesolutionsReviews of goodmanhomesolutions.com

I was connected to Goodman Home Solutions through The Home Depot warranty department. I was impressed that they were able to get a technician out the next day. I was given a timeframe of 8-1. At 12:20 I called as I had not heard from anyone and I had to leave at 1:30. About 20 minutes later the tech arrived, looked at the washer and said he needed to order valve. The part arrived the following Tuesday. I called on Thursday to ask when they would be back and they said we already had an appt for Friday 8-1 again. Perfect! The tech showed up today, replaced the part, said he ran the washer and everything was good and left. At 2 we attempted to do a load of laundry and received an error code. I called the number at 2:16 to let them know we needed someone to come back and was told she would call him. 3:05 she returned my call and said that the tech was off for the afternoon and they would need to schedule me. The next available appointment was February 3, 10 days from now!!!!! My washer was at least in working condition before they arrived! Do not use them! They will leave you hanging and they do not care at all.

The worst company. Never showed up 3 times. Do not use. Terrible !!!

Horrible company. Our kitchen aid cooktop needed a repair and was confirmed twice it was under warranty by kitchen aid yet this company twice called me the day of the appointment to tell me that warranty has expired. Steer clear of this company

After calling Kitchenaid to have my 2-year-old microwave repaired, they scheduled me for service through Goodman with an appointment in three days, but they indicated that Goodman would call me the following day to set an arrival time. I didn't receive a call from Goodman the following day but received their ringless voicemail message two days later saying that I was scheduled for service in two weeks. I immediately called them back but was sent to VM where I left a message asking them to call me concerning my scheduled service appointment. After waiting a week for a response from Goodman, I called them again to cancel my service appointment. When I explained why I was cancelling the appointment, the Goodman service rep argued like it was my fault that Kitchenaid quoted me a service date two weeks earlier than Goodman could support. Obviously, Goodman's service support process is broken as they should have at least promptly returned my call. There are plenty of appliance repair providers out there, so don't choose to go with one that is consistently rate less than 2 stars.

We had the worst experience ever with a technician visit to fix our new purchased KitchenAid Dishwasher. Timeline of Events 25th November 2024: Dishwasher delivered 2nd December 2024: Dishwasher installed and faulty middle rack discovered 3rd December 2024: Service call placed and service scheduled 10th December 2024: Technician's first visit 19th December 2024: Scheduled follow-up visit (technician called and canceled) Issues with Service Misrepresentation of Facts: The technician's report stating that the damage was due to "Customer putting too much load on the middle rack that overload the rack" is entirely false. This conversation never took place during his brief 5-minute visit on 10th December. Impossible Timeline: The dishwasher was not used between shipped day and the service call. It's impossible for us to have overloaded the rack as claimed. Lack of Proper Inspection: The technician failed to conduct a thorough examination to determine the cause of the damage. Breach of Verbal Agreement: The technician initially agreed to order parts and replace the broken roller under warranty, but has now reneged on this commitment. Poor Communication: We were informed of the warranty denial only when the technician called on his follow-up appointment day, rather than being notified promptly after his initial visit. Request for Resolution We have documented evidence, including dates, pictures, and text messages, to support our account of events. We hope that Goodman can: Review the technician's report and our evidence. Honor the original agreement and replace the faulty parts at no cost to us. Provide an explanation for the discrepancy between the technician's verbal agreement and his subsequent report.

Absolutely terrible service. I was scheduled for service through a 3rd party warranty. They were unable to schedule me in a timely basis, and when I tried to cancel they were rude and inconsiderate. One rep hung up on me after I was on hold for 13 minutes. DO NOT USE this company if you can help it.

I am extremely disappointed with Goodman Home Solution repair services. My washer, which makes loud, violent noises during the spin cycle and has a broken door, has been unusable for over two months due to their inefficiency. Despite multiple technician visits, the door was replaced, but the noise issue was never addressed. I don’t understand what kind of technicians work in this business, as they demonstrate significant inefficiency in performing their job. The first appointment the technician didn’t show up, the second appointment their technician stayed only two minutes and he failed to inspect the washer at all, and there was constant miscommunication about missing parts and appointment times. I had to repeatedly explain the issue to customer service, wasting hours of my time. Goodman Home Solution lack of professionalism and poor service have left me with an unresolved problem and no functional washer. I don’t understand how this type of business is allowed to continue operating. It’s clear they deceive their customers!

Company does not show up when they are supposed to. Had an appointment scheduled for 1 week ago. They called and canceled that and scheduled it for one week out. Night before they called and canceled again said they would be another week. Do not use these people unless you want to wait indefinitely for service. Not recommended