GoodmanhomesolutionsReviews of goodmanhomesolutions.com

This company is horrible. I have a service contract through Whirlpool and this is the company that does the service. They change appointment times without speaking to you and they do not care what you say.... Think twice before using this company.

The worst company I’ve ever worked with. The first appt they didn’t bother showing up. The second appt the guy comes out. Says he’s missing the part but acts like he’s fixing the dyer. Says there is lint in it and wants to charge $90 to vacuum it. A 2 second job. He said that eventually it might burn out the heater. I decline and do it myself. Then try the dryer and it still is doing the same thing. I contact them to let them know and they want me to pay for them to come back out to fix it.

Absolutely awful company. Technician named Andrew scheduled for 12-5 pm. He called me to say he was at my house at 10 and refused to come at appointed time. Then he called back at 11:30 to say I was in luck due to a cancellation but by 12 he couldn't do it because he would have to cancel. I was home so let him come. He was nasty, had no tools, no familiarity with range, refused to listen to the problem and said because he didn't see it happening at that moment he would do nothing and there was no problem. Front right burner is not lighting intermittently. Incompetent, nasty. Their phone service is terrible as well.

I am giving one star because it is not allowing me to write without it but if I could I would simply give cero star, because they offer such a bad service that it is incredible amazing. They sent text message saying their are on their way when they are actually at your home, cancel the appointment without any explanations, never give you a call with at least one hour in advance for you to go to your house, and also it is very difficult to communicate with them but the thing is that all Whirpool products insurance companies are the same, so the smartest decision would be not to buy this type of products this is my best advice.

These guys are the factory repair company for maytag. They do not show up, cancel appointments without calling, and it takes hours to get through on the phone. After a long delay of ordering the wrong parts and making me wait for them to arrive to actually diagnose it, they just made it worse. for a minor squeak they replaced the belt and clutch and it now grinds and squeals. They won't come back out and fix their mistake without another service call from Maytag.

Worth noting we left a review on their website which is not appearing as they select which reviews they show which is the only way they have 4.9 stars on their website. We had GHS out on a warranty through Home Depot. They were able to come out the next day which we thought was awesome. The technician showed up, worked on the washer and left letting us know he tested it and everything was good. As we had a trip planned we started laundry within the hour and the washer would not function at all. I called GHS and was informed the tech was off for the afternoon and they would need to get us on the schedule for the next available appointment which they then informed me was not for 10 days! It is very important to note that our washer worked before the technician arrived.

One of the poorest experiences from a service provider. One star it’s a lot. Long waiting time to provide service, In addition to rude and disrespectful technicians. I’m not a fan of living reviews, But I feel responsible to share such a bad experience with the rest of potential clients so they are aware. Do not book service with this company at all, you can thank me later.

They do not show up for appointments. They do not answer their phones. They do not check voicemails, or they simply ignore them and never return calls. They are the worst of the worst.