GoodmanhomesolutionsReviews of goodmanhomesolutions.com

Stay away from this company. You can never reach anyone to get a status on a repair. You cannot find any information to help escalate my repair. They must do this intentionally. Whirlpool dispatched Goodman Home Solutions to fix my 5-month old microwave. Two parts are backordered with no expected date. Whirlpool has no information and cannot help even though Whirlpool selected this company and my microwave is still under warranty.

This is a horrible company. My stovetop broke on June 29 it is now august 19 and I’m still waiting for the technician to show up. They don’t answer their phone, they don’t communicate with the customer, their online chat doesn’t work, the first time they showed up they said they had to order parts only some of the parts came the second time they ordered parts, same thing only some came. Stay away from this company.

First Off - They are ZERO Stars. This was the WORST Experience EVER. You can barily get them to answer the phone. Chat response is SLOW. My first scheduled appointment made by Whirlpool was botched. I requested July 25th 8am-12pm. They sent a confirmation for August 1st which fell during our vacation out of the country. They then offered August 8th 8-12 and I accepted. We had to purchase a smaller microwave to enable our daughter to have use. The day before our appointment we received a text confirmation for August 15th. I had taken off work and my wife had taken off work previously. I was livid to say the least. I was told that they had (ONE) Tech to service Katy, TX and he was out sick. I stated to them to cancel everything and I found another repair company that showed up the same day and fixed our over range microwave. Today is August 15th .... I received a text from a tech stating that he was 5 minutes from my house. I have never experience a company that is so out of touch, un professional and plain ASS Backwards!! Do NOT enter a service agreement with Whirlpool, because you will get these idiots assigned to drive you NUTS!!!

Terrible!! My oven broke on 07/04/2025, I was assigned Goodman Home Solutions by my Kitchenaid/Whirlpool warrenty. They didn't come until 07/18/25. The technician was over an hour late of the 1p-5p window and then came with no tools and no parts. he said he had to diagnose the issue and then order parts. The parts arrived the last week of July but I couldn't get a technician scheduled to come back until 08/06. On 08/06, the technician no called/no showed for the 1p - 5p window. I called Kitchenaid finally at 8p and the technician ended up coming over at 9:30p that evening. He showed up NOT ready to work. He looked for every excuse to leave!! He said the warrenty company ordered the wrong element and he couldn't do the repair. He left and I still have a broken oven and am awaiting a new part to arrive at which time I will need to schedule again - probably another several weeks before they can come back. The communication and lack of accountability with this company is HORRIBLE. I am very unhappy with this whole experience.

Horrible customer service, if you’re lucky to ever get someone on the phone or even call you back. Don’t waste your time

I am not even sure if this is a real company... Their AI chatbot is apparently always "busy" so you can't communicate with it. I called many times trying to speak to someone on the phone because they pushed the appointment back a week without checking, and you just get left on a half hour hold and are forced to leave a message (which they won't respond to). You can try to send them a message on the website but don't expect a response to that either. No response to an email either. Their photos on the website are AI as well, and with no signs of humans, I am genuinely not sure if this is even a real company. Don't think for a second to utilize this "business", they are not here to help you.

This company has very poor customer service. They change appointments without notification, they don't stay intouch with the customer. It is very difficult to speak to someone on the phone. I have a warranty and they did not fix the problem after I had to wait two weeks. They ordered another part without coming to see what they did wrong the first time. After the first part repaired the dishwasher sound worst than it did before. I am very disappointed with the service.

made an appointment on monday. they rescheduled to tuesday. sent a message saying that it had to be wednesday. the tech showed up tuesday anyway, when i was getting ready for work. the tech was rude & showed me the appointment on his phone. he said he had to order a part that would arrive in 1 week & left. i could have ordered this part myself. also, no one anwers the phone or emails