GoodmanhomesolutionsReviews of goodmanhomesolutions.com

This company is as everyone on this review and every other review company shows a one star service and if the people writing reviews could give a -5 star they would, this company is a scam and more worried about their pockets then honoring the warranty services that they were hired for by major appliances companies. I've scheduled two appointments now from Whirlpool to have this company come out and repair my refrigerator that's under warranty and was told by Whirlpool support that they can see everything that the representatives from Whirlpool can see about my warranty but they refuse to come out and require you to make a payment first or send them the warranty or closing paperwork before they will honor any repairs under warranty. It's already hard enough to get through to Whirlpool support and warranty to setup the appointment which took me 2 days and 8 hours to get the appointment setup and then they email the warranty service to you and Goodman Home Services won't honor the appointment!

I had scheduled an appliance repair appointment for September 23. It was rescheduled to October 2, then again to October 15. Since the first reschedule, I have made repeated attempts to reach the company through their online chat (both mornings and afternoons), but only receive the message “All our agents are currently assisting other customers. Please try again later.” I have also sent multiple emails and left several voicemails without any response. I just want to cancel the service because I cannot get anyone to come out, and I cannot get anyone to communicate with me. This level of unresponsiveness is unacceptable and raises serious concerns about how this company operates.

Changed my appointment twice. With lots of work happening at same time, I missed the technician on date scheduled (3 weeks after event). I am reporting this to Westinghouse. I have never had such poor service! And yes, people out here do make mistakes sometimes. Very difficult situation. Company never answers their calls. Never.

Nobody showed up for the scheduled appointment

Our lovely KitchenAid refrigerator is making noises so I scheduled a warranty repair with KitchenAid. They assigned the repair to Goodman Home Services to come out on 9/15. On 9/18, goodman emailed to say they couldn't make that date. I called and we worked out a new date of 9/23. I then got an email saying they were sorry about having to change the date and asking us to call. While we already had a new date, I called. No answer so I left a message for a return call. No return call. So I sent and email to the address they gave me. No response. On 9/23, of course, no notice and no technician. No text. No email. No call. Another phone call which went to voice mail and again, no response. Somewhere on their web site I found they'd rescheduled for 10/1. The web site is also almost useless - took forever to find my repair order. And their IVR system says you can uses "web chat", but there's nothing to be found on the web site about that either. Absolutely terrible customer service. Cannot keep rearranging days for an appointment they move without consulting or notice. Fortunately, KitchenAid was able to schedule with another company. I will never do business with GHS.

This company was sent through choice home warranty. I schedule an oven repair on July 21, 2025 and was assigned Goodman home solutions. Tech came on 31st as scheduled. Ordered some parts and said he come back. Parts came. He returned on August 7 and installed the part. Same day he left, oven had the same problem. He replaced the wrong part. Aug 21 they said he could come back on Sept 3rd. Sept 2nd they rescheduled to September 12th. Their customer service number is an ai voice bot. Emails are unanswered. Today is Sept 3. Screw this place and choice home warranty

This company is a scam operation. We had a warranty call for a Smeg speed oven where the microwave function stopped working. Smeg assigned the service call to Goodman Home Solutions and then GHS assigned it to a local repair shop. The local repair shop initially reached out but then stopped responding. When we got in touch with them again they said GHS told them the work order was closed. It has been over FIVE MONTHS since our warranty call and: - Our appliance is still broken - Nobody has even looked at the appliance - Goodman has never responded to an inquiry - And if I had to guess, GHS charged the manufacturer for a service call they never made This is what crooks and criminals do. The company is a complete scam.

They charged for a service call for my refrigerator 8/26/25 for a 8/27/25 service call they did not do. The supervisor scheduled the service for 8/28/25. They did not show then said they can come next week to service my refrigerator that has no power. All of my food is gone. Dishonesty companies prey on hardworking people. I've requested a refund and will report back when and if I receive my refund.