Good2Go MobileReviews of good2gomobile.com

I used to love Good2Go. Until August 2026. I have been trying to get responses since Thursday the 13th concerning issues. The only one I've gotten came the monday after and offered a new physical SIM card upon confirming my address and using rushed shipping. I sent my address and have not received a confirmation email. I suppose getting it in the mail today was a little wishful thinking. I was then on hold with support for the nearly an hour and a half with only the "Thank you for continuing to hold" thing to listen to. I've had Good2Go mobile for years and haven't had many issues with it. But this is incredibly ridiculous. Not only was I not made aware of the "Upgrade to the service" before it was put in place, it took two days of trying to get ahold of you guys for any sort of answer for my service suddenly not working. All I had to go on at the time was when I had tried to call my ride and my phone said "A payment must be made on your prepaid plan." Except I am on Auto-pay and it went through less than two weeks ago. When I finally managed to have a call "go-through" to your service line, it said that SIM cards had been sent out. With no other information. And no one freaking answered the phone. If the new physical SIM card was actually sent out when the service apparently upgraded on the 6th, I definitely would have received it by now. I have missed important calls from possible new job opportunities and even hospitals. I am beyond pissed at this point.

This company use to have great customer service. Now it takes them weeks to get back to you, and then you don't get the help you need still. They also charge you twice a month now for your phone bill, and they no longer seem to care about their customer satisfaction. If you want better customer service then go to Consumer Cellular! It also takes them forever to resolve any issues. I'm still waiting on a cancellation for a phone that I had already cancelled, but yet they still charged me for the next months service on. 😡

I ordered a "good2go" SIM card and transferred my number to good2go. After I transferred my number, I could make phone calls but had no internet or messages. I had multiple conversations with them, on the same day and the day after, and the solution they offered is that they'll send a new SIM via mail, which will take a few days. Almost 24 hours later, still no SMS or internet, and it will take a few more days for them to resolve the issue. Obviously, I switch to another company.  Summary: good2go is garbage.