Good2Go MobileReviews of good2gomobile.com

Service down for 3+ days. No communication. No way to contact customer service. And worst of all, they are holding our phone numbers hostage, not allowing port-out. Already filed an FCC complaint, going to be calling a lawyer on Monday.

If I could give zero stars, YES, I would. STAY AWAY!!!! I've been without a phone for 5 days due to a network migration. As to which, the automated system tells you a sim card will be issued. No one ever answers the phone and Now customer service rings and hangs up! I transfered one of my lines and good to go mobile refused to release the phone number! I just received an email stating, I have to order the Sim card. Yet, I cannot because the site is telling me they have sent a Sim card and to activate it. Which they did 2 years ago! That I didn't need to activate at the time. So I don't have a new Sim and I can't order one. No one is answering and it's likely that once I change networks I will lose the phone number I've had over 10 years. 😒 RUN!

Been with Good2Go for a couple years. Customers were promised an upgrade to service with a required new sim card. Service has been out for over two days at the time of this review, and their website has disabled some settings to turn off payments. They've also not provided any communication to their customers, either by email or website, concerning the outage. I would avoid them even if their service does start working because of their shady practices during this outage.

I have been without service for 2 days now. I was prompted to ad $10 worth of data for 1GB because my tank was empty. I didn't realize that Good2Go was experiencing a service interruption until after the fact. Although I have requested a reversal of charge, it is unlikely that it will take place. Like Judge Marilyn Milian says on The People's Court: Lo barato te cuesta caro, which means, what's cheap ends up being costly!

The most nasty service you can get in this world. I swear don't opt for this service provider.

We got a letter telling us that they were doing some major overhaul on the backend and we needed to get new Sim cards. Despite filling the form out on time, the Sim cards arrived 3 days after they said we may experience coverage issues. The QR code with the new Sim card said that they used a free trial to make that qr code that expired. Then we went to their main website manually, went to the activation page, and the new Sim card doesn't have the same kind of activation code as before and they didn't update their website to allow for the new authentification. So then we tried to contact service and my god... nobody works there I am convinced. There is no submit button on the Contact Us page. Nobody answers the phone when you try to call, it's just an endless looping hold music that is so annoying that it's actively maddening. It's actually so bizarre I can't believe this company is real. Switching ASAP.

NON RESPONSIVE CUSTOMER SERVICE, THEY TOOK AWAY THE INTERNATIONAL CALLS, NO NOTICE. DID NOT RESPOND TO MY EMAILS.

Transition from PetroCan has be difficult. I had to buy a new phone to be able to transfer my balance (over $200) to their $19.00 monthly plan. Worked well but all of a sudden my balance dropped from almost $200 to almost $0 in one month. I have no idea why. There is no way to get account info on website, only "we're working on making our website even better". So far after several weeks I have not been able to get through to customer service. I guess I'll just have to transfer to another carrier and take the loss. Don't even think about becoming a new customer...I seriously question the viability of Good2Gomobile, it is very close to a scam!!!