Nitro Software, Inc.Reviews of gonitro.com

3.0346 reviews
Internet & Software
447 Sutter St, STE 405 #1015, San Francisco, California

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Nitro Software, Inc.

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About Nitro Software

Nitro is an all-in-one PDF and eSignature solution designed to make life easy for the on-the-go professional, with a range of simple but sophisticated features, multi-device functionality, and affordable subscription options.Our PDF & eSign Products:Get everything you need for efficient document management, from core tools like PDF editing, conversion, fill and sign, and security, to advanced features like OCR, batch processing, automation, and AI capabilities including chat-based assistance.Trust & Security:Nitro is built on internationally recognized standards, including ISO 27001, SOC 2, and HIPAA compliance, so your files and signatures stay protected while you stay productive.Learn More About Nitro:Nitro plans are available for every kind of user, whether you're working solo or as part of a larger team, with a free 14-day trial to get you started.

Nitro Software, Inc. (gonitro.com) has 346 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: Nitro Software, gonitro.com
Website: gonitro.com
Category: Internet & Software
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Nitro Software reviews

Showing 133 reviews with 1 star · Clear filters

Charles E.
Sep 14, 2024
Nitro Account
I tried to sign in but no captcha appears.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Charles, Thanks for your feedback! We will share this directly with our internal team. The Nitro Team
customer
Sep 13, 2024
Never received the e-mail to activate…
Never received the e-mail to activate my account. Please advise
Response from Nitro Software, Inc.Jan 2, 2025
Dear Customer, Could you please check your "spam" folder? We saw your received our the confirmation email where the account activation steps are also explained. We hope your case is solved now. Otherwise, please do not hesitate to contact our customer support via the Community Forum https://community.gonitro.com/. Thanks in advance! The Nitro Team.
Olayinka A.
Sep 9, 2024
I subscribed to Nitro PDF
I subscribed to Nitro PDF. Until till moment activation email is yet to be sent to me. This is expected to be automated. All attempts to get support team to help have not yielded any result. It's very frustrating being on the same spot for 2 weeks.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Olayinka, we really appreciate your feedback and we apologize for the inconvenience you might have experienced with the activation email. The Nitro Team
Terry D.
Sep 3, 2024
Print issues
Print issues. No support. I would upgrade if I had a resolve.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Terry, thanks for your review! It's unfortunate to hear you had personal printing issues.
Veronica F.
Sep 3, 2024
Impossible to talk to someone
Impossible to talk to someone. Had to buy another membership before old one expired. No customer service
Response from Nitro Software, Inc.Jan 2, 2025
Hi Veronica, It's unfortunate to hear you had a bad experience with our support team. We strive to provide excellent service through our products at all times. Thanks for taking the time to share your feedback! The Nitro Team
KATE R.
Aug 18, 2024
I could never find my activation key
I could never find my activation key. I'm 18days into my paid version and still haven't had time to install the latest version and find the activation key. Worst purchase i've made and i've been using Nitro for many years. I just wanted to receive a simple email with my activation key!
Response from Nitro Software, Inc.Jan 2, 2025
Hi Kate, Thanks for sharing your feedback! We do apologize for the poor level of support you have received thus far. We take feedback from our customers seriously and are always striving to provide a better customer experience. Our Community Forums are actively monitored by Nitro employees, and we can better assist you with any questions you may have regarding our Products within https://community.gonitro.com/. The Nitro Team
customer
Aug 12, 2024
product still isnt activated
product still isnt activated
Response from Nitro Software, Inc.Dec 29, 2024
Hi Ingrid, Please, let us know if there's something else you need assistance with. Thanks for your review! The Nitro Team
Jessie
Aug 10, 2024
I demand a full refund
I paid for Nitro and it does not work. I contacted support and they were no help. They said I can't have my money back. I reactivated pdfscape. It works perfectly.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Jessie, Thanks for your review! We are sad to hear you requested a full refund and we saw you already received it correctly. We will keep working to offer a great customer experience and products! The Nitro Team

Nitro Software, Inc.Reviews of gonitro.com

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Nitro Software, Inc.Reviews of gonitro.com

Nitro Software reviews

Nitro Account

Never received the e-mail to activate…

I subscribed to Nitro PDF

Print issues

Impossible to talk to someone

I could never find my activation key

product still isnt activated

I demand a full refund

About Nitro Software

About these reviews

More in Internet & Software, California

Ionblade

First® | #1 Rated Prenup Platform

Inclined

Supportly App

Nitro Software reviews

Nitro Account

Never received the e-mail to activate…

I subscribed to Nitro PDF

Print issues

Impossible to talk to someone

I could never find my activation key

product still isnt activated

I demand a full refund