Nitro Software, Inc.Reviews of gonitro.com

The customer service is absolutely terrible. I paid for the lifetime package to avoid having to go to the subscription based model for obvious reasons - after using it for a few years they deactivated my account and sent me an email stating that they will give me a discount on the subscription based model which I refused. In conversation with them the feedback has been slow and I was constantly passed onto another person to help (which ended in no help at all). They keep closing the ticket as though it is resolved when it clearly has not been.

Ein Stern ist noch zu gut...null Punkte wären angemessen. Ich gehörte auch zu den Betroffenen von der großen Datenpanne von September 2020...Vorname, Nachname, E-Mail-Adresse sowie Passwort alles sensible Daten von mir die jetzt irgendwo in fremden Hände sind..Nitro hatte mich nicht über den Vorfall informiert, ich habe es selber herausgefunden und das Datenschutzteam kontaktiert und nach einem Schadenersatz gefragt aber keine Einsicht und keine Kooperation...Sehr unprofessionelles Verhalten. Finger weg von dieser Firma !!!!

Cash grab to force people into a subscription model. I had a "lifetime" [sic] license from this company and was informed that lifetime just isn't what it used to be. Don't worry, the deactivation is actually for our own good because..."This change was a difficult decision, but became necessary to ensure our latest Nitro PDF and eSign solutions are delivering the best experience and value." Sure. That's the reason. Right.

I bought Nitro Pro and regularly upgraded the program over the years. A few days ago the company did something to disable all installed perpetual licences, forcing customers onto their subscription model. I have never heard of a software company doing anything so completely outrageous. If it is not unlawful behaviour, it is certainly grubby and disreputable. I wouldn’t touch this company with a barge pole and nothing would induce me to spend another cent on any of their products. On edit: the patronising excuse trotted out by the company below is vacuous. I have an old washing machine that the manufacturer no longer supports. Does Nitro think the manufacturer is entitled to break into my home and steal it to force me to buy a new one? This is the exact equivalent of what Nitro Software has done: deliberately and without my consent crippling software on my computer because they rather like the idea of forcing customers to move to their subscription model. I have never heard of a software company pulling such a thoroughly shameful scam. It is quite unbelievable.

A Nitro PDF customer for over 15 years. Because I liked it, I bought it for myself and continued to upgrade over the years. The license was a perpetual license. This was stated by their sales rep as well as part of their terms of service. To increase subscription sales, the company decided to revoke ALL lifetime licenses. Not a company you can trust. If you are a small business with 100 employees, this could break you.

DO NOT BUY ANY NITRO PDF products. The company is a bunch of crooks. I am shocked that my software no longer works and it is labeled at a "TRIAL VERSION". This is shocking. I purchased a one time charge license for Nitro Pro in 2015. Later upgraded to Nitro Pro 12 in 2021. I paid $149 for this software perpetual license. I tried for a week to reach a solution but you can't reach a single human being and they are playing ping pong with me between them and their German equally shady company CleverBridge. This should be illegal and they should get a collective lawsuit by all customers like me. This is a disgusting, dishonest, no-support company who stole money from their clients by deactivating paid product licenses. I don't know where to go and what to do. I paid a lot for this software and what happened is not fair. Final verdict: DO NOT BUY ANY NITRO PDF products. They are a bunch of crooks.

The product itself is actually pretty good. Their support however is atrocious! They have this facetious log a ticket link on their web page, not one of the options allow you to log a ticket. So here I am stuck unable to activate the product I've paid for and no way to contact them.

crashing all the time