Nitro Software, Inc.Reviews of gonitro.com

Purchased a perpetual licence, but was physically discontinued to force to subscription model. The customer support website does not work, blocking ability to even lodge a complaint. Appallingly unethical company.

Worst customer service of any company I hae ever done business with. Impossible to contact a live person or even live chat. Changes made and unauthorized charges and cannot find my authorization/serial number. Their contact/support is a maze of bots and FAQ's. Even ChatGPT queries were fruitless. They have too much competition these days to have such miserable service.

Gekaufte Version nach Update als Testversion deklariert.

They removed the old perpetual license model and if you have (like me) old licenses, if you want to upgrade them you need to enroll in an expensive subscription. And if you want the latest perpetual license, you need to pay more than €300, because they won't offer discount for previous license owners. This is a break of trust. Don't buy!

NITRO PDF PRO is a pdf software that will leave you helpless when you need it the most. Paid 179 USD for this, 165 days remaining yet I can't get this shi* show working. Open it and it always says login, login and it shows an empty popup that says continue in demo mode or quit. If it somehow works, it takes ages for simple functions such as find and replace. Free online pdf tools work a thousand times better than this one. I will never recommend this pathetic piece of software to anybody looking for PDF softwares. PS: all their reviews on other websites are either paid for or affiliate blogs so do not fall for that.

GARBAGE! WARNING FOR FREE TRIAL DO NOT TRY! they make it real easy to take your credit card enough but if you want to cancel it’s a nightmare of stale pages, stale links, endless loops and run arounds.

I purchased Nitro Pro 12 some years ago. It is mine forever, or at least until operating systems change to make an upgrade essential. Now I am informed my "trial" period is over and I must pay for an upgrade to version 14. Version 12 no longer allows me to create new PDFs. This is software I paid for and expect it to continue working. There is no way to contact Nitro Pro to complain about this and using the community support has gotten me nowhere. My serial number for version 12 has disappeared from the "About" button so I cannot raise a complaint directly.

I did not see anything on the ordering page that said it would not work with Windows 7. I subsequently wrote you asking if I could get my money back, and naturally, have heard nothing. This product is of no use to me. Please contact me telling me a refund is possible. Otherwise, I will have nothing but bad to say.